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Desktop App: Back button goes to blank screen

wisepeppy
Diamond in the Rough

Pressing the 'back' navigation button on the Dekstop app repeatedly as far as it will go, or, just once after first opening the app, will navigate 'back' to a completely blank blue screen where you can do nothing but close the app and re-launch it. It's a BSOD, Pandora-style.

 

mod edit: changed title for clarity

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3 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @wisepeppy. 👋

Thanks for reporting your experience.

Are you using the Pandora Desktop App for MAC or Windows devices?

Have you noticed any error messages? If so, what exactly does it say?

In the meantime, I would recommend troubleshooting the app based on your device using the steps below:

Let me know, and I can follow up with you. 🎧

Alyssa | Community Manager
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wisepeppy
Diamond in the Rough

Windows. No error message. It's just a goof in how it was built that needs to be fixed. All you have to do to recreate it is keep pressing the back navigation button until it gets stuck on the Pandora splash screen. 

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TannerPandora
Moderator
Moderator

Hi @wisepeppy 

I was able to replicate this on my end as well. I've created a new ticket and passed it along to our engineering team for further review and investigation.

Thanks for letting us know!


Tanner | Community Moderator

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