Desktop App: Frequently audio stops with spinning image

[Stelcom66]

Happens very frequently when listening. The only way I've found to resume playing is to choose another station and return to the one I was listening to. It never happens when I go to Pandora's website using Chrome of Firefox. It happens so often I was considering uninstalling the app and listen by going to the website. I thought there would be an advantage to having the app. I thought I'd post this if there's any resolution. I did see another post where there were a whole lot of pc troubleshooting steps, but I believe it didn't resolve the situation for the member.

mod edit: changed title for clarity

[AlyssaPandora]

Hey there, @Stelcom66. 👋

I understand your hesitation. While the steps may not work for each community member, it could help resolve the issue in your instance. I would recommend resetting the app data and then, uninstalling / reinstalling if the issue persists. 

• Are you using a Windows machine or a MAC computer?
• Have you noticed any error messages? If so, what exactly does it say?

In the meantime, you can use these steps to troubleshoot:

• Troubleshooting the app on Mac
• Troubleshooting the app on Windows

---

Another option is try to reboot your connection to see if that helps with the spinning image.

Rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

I hope this helps. Let me know how it goes. 🎧

[Stelcom66]

Hello Alyssa, no error message. A screenshot is attached. I'll de-install and re-install the app. Not going to disrupt and shut down my internet hardware, I don't have trouble with anything else. If I have the same trouble, I'll just connect via the website. Thanks for the reply. 

[AlyssaPandora]

Thanks for the follow up, @Stelcom66.

Feel free to let me know if the issue persists. 🎧

[Stelcom66 · Accepted solution]

Same thing happens as suspected after deleting/reinstalling. Not a big deal to use a separate browser to the Pandora site to listen.