I'm using the Windows 10 desktop player, and While I haven't had any problems with music, listening to podcasts has been a less enjoyable experience. The following issue occurred three or four times yesterday, but has been happening constantly today. It shouldn't have anything to do with my connection, as that is stable.
The issue I'm having is that every two or so podcasts that I listen to, the stream will end suddenly and either go back to the beginning, or jump to the next one in the series. Currently, I am trying to listen to
The stream has restarted about 5 or 6 times by about 10-15 minutes in, and I tried going a few minutes ahead, but the stream suddenly stopped working, and the only way to fix the issue was to jump to another stream, then return to the one I was listening to.
mod edit: changed title for clarity
Hi there, @ByronJennings. 👋
Thanks so much for posting your experience on the community. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps below.
First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Select Help and then Reset App Data.
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If that doesn't correct the issue, please try uninstalling and reinstalling the Pandora app. Again, we'll keep track of your collection for you. To do that:
You can then use the following steps to reinstall the app:
I hope this helps. Feel free to let me know how it goes. 🎧
Hi there, @ByronJennings. 👋
Thanks so much for posting your experience on the community. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps below.
First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Select Help and then Reset App Data.
++
If that doesn't correct the issue, please try uninstalling and reinstalling the Pandora app. Again, we'll keep track of your collection for you. To do that:
You can then use the following steps to reinstall the app:
I hope this helps. Feel free to let me know how it goes. 🎧
I listen to podcasts at work on my computer and i have the same issue where I will be listening to one episode and out of nowhere it skips to the next one. I pay for pandora premium and this is very frustrating. it happens like every 5 minutes.
Hey, @Paige6403. 👋
I completely understand your frustration. To keep the community space organized, I moved your post over to this existing thread in the Desktop space: Podcasts stop, repeat, or skip unprompted
Could you tell me a bit more about what is happening?
I look forward to hearing back! 🎧
I am also experiencing this behavior when listening to podcasts. Specifically it seems to occur after an in-podcast ad runs. Once the ad completes it seems Pandora assumes the episode is over and skips to the next one. This means it usually skips to the next episode after playing roughly half of the previous one.
Hi, @MegaM00GLE. 👋
Thanks so much for posting about this. If you haven't already, I would recommend running through the troubleshooting steps for your specific browser or Pandora Desktop App to see if it helps. I also enabled a trace on your Pandora account in case we need to escalate this to our engineering team.
Web Browser Troubleshooting:
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Pandora Desktop App Troubleshooting:
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If this issue persists, I'd like to report this:
Appreciate your help with this. 🎧