Desktop App & Web: 'We can't load media right now' messaging

[rlodrinicts]

Have used Pandora App on Windows for a year without issue until yesterday when I received this error message: 

We're having trouble playing audio on this device.

We can't load media right now. This is commonly caused by overzealous ad blockers or privacy extensions. Please check that your browser extensions are not blocking our audio and refresh the page. If you continue to see this error you should contact support.

I have uninstalled and reinstalled the Pandora app which did not help. I tried playing Pandora in Chrome and it will play 2-3 songs before the same error message comes up.  I haven't installed or changed any settings recently on my PC.

Help!

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @rlodrinicts

Welcome to community!

Sorry to hear you're having trouble with the desktop app and web. Checking your play history, I see that you've been listening on the desktop app this morning.

Are you still having trouble with the error message? Is this happening on a personal or work computer? Are you connected to a personal or work network?

Thanks for the help!

[sman08]

Having the same problem.  It worked fine yesterday and today it can't load media.

[AlyssaPandora]

Hey there, @sman08. 👋

Sorry for any trouble you've run into. Could you share a few more details?

• Are you using the Pandora Desktop App for MAC or Windows devices?
• Have you noticed any error messages? If so, what exactly does it say?

In the meantime, please try running through the troubleshooting steps for your specific browser to see if it helps. 

Web Browser Troubleshooting:

• Google Chrome Troubleshooting
• Safari Troubleshooting
• Microsoft Edge Troubleshooting
• Firefox Troubleshooting

You can also try using a different browser to determine whether the issue is browser-related. Let me know how it goes with your specific browser and whether you continue to have trouble. 

++

Pandora Desktop App Troubleshooting:

• For MAC computers
• For Windows computers

Let me know how it goes. 🎧

[RoxyOneLuv]

I am getting this same error today.  Yesterday it was fine.  Using Windows on Chrome, not the app

[MariaPandora]

Hi @RoxyOneLuv , welcome to the community!

Thanks for telling us this. Can you please confirm if you have already tried the steps described here: 

• Google Chrome Troubleshooting

Is this happening on other browsers too?

Let me know!

[jamjamjamjam123]

The same thing is happening to me, and its happening on multiple browsers

[MariaPandora]

Hi @jamjamjamjam123, welcome to the Pandora Community!

Are you listening from:

• A Mac or Windows computer?
• What browser (or browsers) are you using?
• Are you seeing the error message from the thread's title? Or are you seeing a different message?

In the meantime, please try running through the troubleshooting steps for your specific browser to see if it helps. 

Web Browser Troubleshooting:

• Google Chrome Troubleshooting
• Safari Troubleshooting
• Microsoft Edge Troubleshooting
• Firefox Troubleshooting

You can also try using a different browser to determine whether the issue is browser-related. Let me know how it goes with your specific browser and whether you continue to have trouble. 

[jamjamjamjam123]

im seeing the same message as the thread, i use a windows computer, and ive
seen the message on google chrome, microsoft bing and opera

[MariaPandora]

Thanks for telling me @jamjamjamjam123.

It sounds like the issue may be related to the network you're using to connect to Pandora.

If possible, please try connecting your device directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes.

[Jazzy7]

Hi I'm Jazzy7 from Michigan. I love all genres of music. I listen according to the mood I'm in. I've listened to Pandora on my laptop while I'm working for the past several years. all of a sudden I can't because I'm receiving this message:

 We can't load media right now. This is commonly caused by overzealous ad blockers or privacy extensions. Please check that your browser extensions are not blocking our audio and refresh the page. If you continue to see this error you should contact support. 

Help!

[MariaPandora]

Hi @Jazzy7 , welcome to the Pandora Community!

To keep things tidy, I moved your post to this thread: Desktop App & Web: 'We can't load media right now' messaging. The other thread is more for introductions and sharing about you with the other members of the community and this one is more related to the issues you describe.

 Could you share a few more details about this?

• Are you using the Pandora Desktop App for MAC or Windows devices?

In the meantime, please try running through the troubleshooting steps for your specific browser to see if it helps. 

Web Browser Troubleshooting:

• Google Chrome Troubleshooting
• Safari Troubleshooting
• Microsoft Edge Troubleshooting
• Firefox Troubleshooting

You can also try using a different browser to determine whether the issue is browser-related. Let me know how it goes with your specific browser and whether you continue to have trouble. 

Or if you are using the Pandora Desktop App, you can try these troubleshooting steps:

• For MAC computers
• For Windows computers

Let me know how it goes.