Desktop: Music Doesn't Play but Ads Do

[jswilliams597]

 I can get to Pandora on my iPhone, basement TV. But when I go to Pandora on my Mac Pro, it only plays volume on the ads. The music won't load or play. Any suggestions?

mod edit: changed title for clarity

[AdamPandora]

@jswilliams597 I moved your post over to the Desktop space since this issue sounds specific to your computer.

Could you tell me a bit more about what is happening? 

1. If you are on a computer, are you listening from:
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[nikonrider]

I've got the same problem. Pandora only plays ads and podcasts, no music. I'm using Firefox on your website and windows 10. I've reset Firefox but that didn't make any difference.

[AdamPandora · Accepted solution]

@nikonrider Could you tell me a bit more about what is happening? 

1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

+++++++++++++++++++++++++

In the meantime, I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Firefox Troubleshooting

Let me know if you continue to run into issues with this.

[nikonrider]

Thanks, I got it working.


mod edit: removed personal info

[AlyssaPandora]

Hi, @nikonrider. 👋

Thanks for letting us know. Glad to hear that you were able to get back up and running again. Sounds like you're all set now.

Please don’t hesitate to contact us if you have any additional questions or concerns. In the meantime, enjoy the tunes! 🎧