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Desktop: Music Stops and Starts

wemnarr
Local Performer

I have had Pandora for about 10 years now, maybe more, and I've always loved the platform and the music selection and I've discovered a lot of great music through Pandora Radio, however, in the last couple of years, frequency has been sporadic, I've had several occasions where my music would just not buffer.  The songs playing stop and play, stop and play, repeatedly. I thought it was my connection, but I always wondered why no other internet-based applications suffered. This has been on various Android devices throughout the time with Pandora. Today, I've been playing the Pandora Radio on my laptop, and I am not giving anymore excuses for Pandora.
My laptop has 150 mb/s download and 235 mb/s upload speeds, yet Pandora radio still suffers to buffer music and continues to stop and play music within just a few seconds of time between.  Now that you know my frustration is justified - Dear Pandora:

Please, I don't know how you invest the money you receive for your services, but a company on the path to improving customer experience does not neglect such an important issue. By looking on this community board, I see I'm not the only one... Here is some feedback I hope your developers and management teams take into consideration - 


1. Work out this buffering kink and try to provide music services on even the worst of internet connections, at least on general internet connections. You'll be surprised how much this matters to your users. 

2. Side note, provide more variety. When I play a station I've played before, I don't want to hear the same 10-15 songs over and over again. I want to play music similar to that artist/song, but not the same music as I've listened to on previous days. I know of the button that can say 'don't play this song for a while', but I don't want to keep clicking that - it's not a fair compromise for me. If anything, offer a one-button/feature that doesn't play the same songs for 50 songs and 100 songs of my history, whether I turn off the app and open it back up another day, the rules would still apply. 

I've stopped paying for services because of these two deal-breakers. I've begun to turn to alternatives such as Youtube Playlists and specific car radio apps. If I see these two requests fulfilled, I will pay for your services again; and I think I speak on behalf of many, many users who are unspoken.

Thanks for reading - good luck

Final Thought: Put funding into improving the user experience. Your software developers are your biggest asset, don't neglect their importance.

mod edit: changed title for clarity

Labels (3)
1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Thanks so much for your continued support over the years, @wemnarr

Taking the time to provide your genuine feedback is much appreciated.  

You are a valuable part of our listening audience, and we respect your opinion.

Sounds like you have some great ideas and creating feature requests can help us improve the service.

Feel free to create one here

++

Repetition:

It's true there can be a certain amount of repetition in some stations. Each listener has different tastes when it comes to hearing the familiar versus discovering new songs. Finding the right balance for each individual is something we continue to work on.

In the meantime, here are some things you can do to improve your stations:

  1. Listen using Pandora Modes when listening from a computer or mobile device, you can access Pandora Modes to customize your station experience. You can pick different modes like Crowd Faves, Discovery and Deep Cuts.
  2. Put tracks on the shelf: If you get sick of a track but don't want to give it a Thumbs Down, you can put it on the shelf for a while. To do this from the web, hover your mouse over the album art and select "I'm tired of this track." Pandora Premium listeners should click the ellipsis (3 dots) next the album art to see that option.
  3. Edit your station: In some cases, it might actually help to remove Thumbs Up ratings in the station to mix things up.
  4. Add Variety: To add more variety to your artist or song based stations, you can select additional artist and/or song seeds. You can Add Variety when editing stations.

This should help increase the variety of the station you're hearing repetition on pretty quickly.

Hope this information is helpful. See ya around the community! 🎶

 

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

3 Replies

AlyssaPandora
Moderator
Moderator

Thanks so much for your continued support over the years, @wemnarr

Taking the time to provide your genuine feedback is much appreciated.  

You are a valuable part of our listening audience, and we respect your opinion.

Sounds like you have some great ideas and creating feature requests can help us improve the service.

Feel free to create one here

++

Repetition:

It's true there can be a certain amount of repetition in some stations. Each listener has different tastes when it comes to hearing the familiar versus discovering new songs. Finding the right balance for each individual is something we continue to work on.

In the meantime, here are some things you can do to improve your stations:

  1. Listen using Pandora Modes when listening from a computer or mobile device, you can access Pandora Modes to customize your station experience. You can pick different modes like Crowd Faves, Discovery and Deep Cuts.
  2. Put tracks on the shelf: If you get sick of a track but don't want to give it a Thumbs Down, you can put it on the shelf for a while. To do this from the web, hover your mouse over the album art and select "I'm tired of this track." Pandora Premium listeners should click the ellipsis (3 dots) next the album art to see that option.
  3. Edit your station: In some cases, it might actually help to remove Thumbs Up ratings in the station to mix things up.
  4. Add Variety: To add more variety to your artist or song based stations, you can select additional artist and/or song seeds. You can Add Variety when editing stations.

This should help increase the variety of the station you're hearing repetition on pretty quickly.

Hope this information is helpful. See ya around the community! 🎶

 

Alyssa | Community Moderator

Let's talk music in Community Chat

View solution in original post

Gerberd
Local Performer

I have the same issues .today I am going to cancel my subscription 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @Gerberd. 👋

Sorry to hear that you're having trouble during your listening sessions. I'm happy to help troubleshoot.

Could you share more about how you're listening?

  • MAC or Windows computer?
  • Pandora Desktop App?
  • Or, are you using a web browser? If so, which one?
  • Are you receiving any error messages? If so, what exactly does it say?

Let me know, and I can help. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos