Suddenly I cannot add songs from inside a playlist on the desktop app or webpage.
I have to go out and do a normal search and add that way. An extra step or two where it used to be so easy to add from inside.
Moderator Edit: Edited title for clarity
Hey there, @ktorster. 👋
Sorry to hear that is happening.
Are you using a Windows or Mac?
If possible, could you send over a screenshot of exactly what you see when you attempt to add a song to a playlist? 📸
If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here.
If you have a Mac:
Thanks so much for your help with this!
Thanks for reporting this, @ktorster.
I passed along this information to our engineering team and they are investigating it. Other listeners have mentioned similar issues. If you notice anything else, please don't hesitate to let me know by tagging me in your post (@AlyssaPandora).
Your patience is appreciated while they work on a fix!
We have Pandora Premium where we create playlists. This past week it is not allowing me to select any songs to add to a playlist, new or existing, in the playlist screen. I have to do a main search outside of my created playlist in order to add a song. Why is this happening and what can be done to fix it?
@IB Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
Thanks for your help with this!
A Windows computer, Pandora website using Chrome browser. Also tried using Microsoft Edge. I have done this process for a year or more and never had this problem. As you can see below it does not allow you to add a song to playlist. There is no option any longer at the far right nor are you able to click on the song to add it.
@IB I moved your post to this thread since you are experiencing a similar issue.
I checked in with our engineers, and they have confirmed that they are aware of this issue and are working on it.
Thanks for your patience in the meantime!
Our team is still working on this, @ktorster.
Hopefully a fix will be released soon. In the meantime, they are definitely aware of this problem and I have reported all feedback on this thread to our engineering team.
Appreciate your patience during this process!
@LuisMendoza I moved your post to the Desktop space to keep the Community organized.
To clarify, are you unable to add songs to your existing playlists when using both the Windows 10 Desktop App and Edge?
Let me know.
In the meantime, I recommend running through these troubleshooting steps to see if it resolves the issue you are experiencing when using Edge: Edge Troubleshooting
If this does not resolve the issue, can you please send me a screenshot/screen-recoding of what you are seeing when you attempt to add songs to a playlist?
Thanks for working with me on this. 🤝