Desktop: Unable to start Premium Access session

[1214]

I have the premium subscription. yet, it keeps asking me to join. I already paid for this and I am sorry that I did.  When I try to hear a song, a POPUP comes up and say, listen to a short message.  When you click it it says, OPPs something went wrong.  Try again later.  I guess that I will just chalk this up to Lessons Learned!!

Moderator Edit: Edited title for clarity

[3818trey1838]

why your playlist won't play on the computer ? if you know why please let me know this has about to my about 3 weeks.

[AdamPandora]

@3818trey1838 I moved your post over to the Desktop space.

Could you tell me a bit more about what is happening? 

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

Let me know.

[3818trey1838]

1. it won't play my favorite songs or My Thumbs Up because the video won't play it is a Chromebook.

[AdamPandora]

Thanks for following up, @3818trey1838.

I moved your post over to this existing thread: Desktop: Unable to start Premium Access session

I recommend running through the following troubleshooting steps: Chrome Troubleshooting

Let me know if this helps.

[3818trey1838]

it didn't work

this was about for 3 weeks and you don't know what to do I am getting upset because I what to listen to my music you need to help me 

[AdamPandora]

@3818trey1838 Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!