Desktop: When I hit "play" button nothing happens

[bubba]

Pandora was working fine, then for whatever reason when I hit "play" button nothing happens.  What's wrong?

Thanx

Moderator edit: edited title for clarity

[AdamPandora]

Nice to see you in the community, @bubba!

What browser are you currently using when running into this issue?

Let us know. 

[derekvcsr]

I'm seeing similar a very similar issue, I've tried numerous "stations" if I select the forward option, the picture for the next song never comes through, but the band and song name does. Yet, it still won't play.

UPDATE: I reset my password, now Pandora will play again.

Moderator edit: added additional context

[danafgrout]

I cant get thee play button to work

Moderator Edit: Changed title for clarity

[AdamPandora]

@danafgrout Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
  
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
  
2. If you are on a device, what is the make and model (and carrier, if applicable)?
   
3. Is there an error message? If so, what does it say?
   
4. Can you provide me with a screenshot/screen recording of what you're seeing?
   

Thanks for your help with this. 

[kentlewan]

I'm having a similar problem.  When I load the player on Google Chrome, there is a significant delay.  Sometimes it starts automatically (which is what I'd prefer).  Sometimes there is a long delay.  Sometimes it doesn't start at all.  As I remarked in a different post, it feels like server overload.  This is a recent problem for the last 3 days (started about 11/11/19)  I am a Pandora Plus subscriber.

[markchip]

chrome

[carbajaliz]

me too w chrome

[AlyssaPandora]

@kentlewan Let's follow up in this post instead. 

Since you're using your Google Chrome web browser to stream, please try out these steps to see if it helps.

Let me know how it goes by responding in this thread.

[AlyssaPandora]

@markchip @carbajaliz I moved your post over to this thread as it sounds like you two are experiencing similar issues with Google Chrome.

Please try out these troubleshooting steps for your Chrome web browser. 

Feel free to let me know if you still have trouble with the play ▶️button during your listening sessions.

[72pilgrims]

i am using google chrome; the same browser i have always used with pandora

Moderator Edit: Edited title for clarity

[AlyssaPandora]

Hey, @72pilgrims. 👋

Sorry to hear that you're having trouble.

Please try these troubleshooting steps for your Google Chrome web browser.

If you haven't already, I would also recommend trying a different browser to see if the same issue occurs. This will help us determine if this is browser-related.

Hope this helps! 🖥

[Tlh]

I'm having the same problem with mine

[AlyssaPandora]

Hey, @Tlh. 👋

Thanks for posting about your experience during your listening sessions.

• Which web browser are you using?
• Or, are you using the desktop app?
  • If so, do you have a MAC or Windows computer?

Let me know, and I can share some troubleshooting steps that should help you get back to listening. 🖥

[Fergus1969]

I'm having the same problem. I'm using Safari.

[AdamPandora]

@Fergus1969 I recommend running through the troubleshooting steps listed here.

Let us know if you continue to experience issues with this. 

[Fergus1969 · Accepted solution]

Clearing Pandora history & cookies solved the problem. Thank you.

[AdamPandora]

@Fergus1969 Happy to hear that. Enjoy the music! 🎧

[katy]

I am experiencing the very same problem. Try to play an album and only the first song plays. Not anywhere near as savvy as the person who posted this first but need solution or will not pay for subscription once my two-month trial ends.

Look forward to your feedback.

Katy

[thisisme]

I just upgraded to premium on my account, now the play button won't work. How do I get this fixed?

Moderator Edit: Changed title for clarity