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Web: Doesn't Advance to Next Song Automatically

The2dCour
Local Performer

I have to switch back to the pandora tab every time I want the station to advance to the next song. This only happens in my browser/computer.

 

mod edit: changed title for clarity

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AdamPandora
Moderator
Moderator

@The2dCour Thanks for sharing your experience with the Community.

Could you tell me a bit more about what is happening?

Are you listening from:

    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  1. Is there an error message? If so, what does it say?
  2. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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7 Replies

AdamPandora
Moderator
Moderator

@The2dCour Thanks for sharing your experience with the Community.

Could you tell me a bit more about what is happening?

Are you listening from:

    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  1. Is there an error message? If so, what does it say?
  2. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

Gschlemlein
Underground

I'm using windows and Pandora is stuck and won't play. 

Help, please.

 

AlyssaPandora
Moderator
Moderator

Hi there, @Gschlemlein. 👋

Are you using a web browser when this issue occurs? If so, which one?

Or, are you using the Pandora Desktop App for Windows?

Have any error messages popped up? If so, what exactly does it say?

Let me know. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Gschlemlein
Underground

Using Google. It has always worked in the past.

No message pops up, rather it just won’t play. I’ve attached a screenshot of what the Pandora web site looks like. It does nothing when I push the play button. I’m on the Stick Figures channel.

Thanks, Garth

mod edit: removed personal info

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AlyssaPandora
Moderator
Moderator

Thanks for providing those details, @Gschlemlein

I would recommend running through these troubleshooting steps to see if it helps resolve your issue: Chrome Troubleshooting

Feel free to let us know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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LuluMM
Local Performer

I have the same issue. I'm using a desktop version, Windows, and Edge is the browser. Would the Chrome troubleshooting guide work for Edge?

This only started being an issue for the last 2 or 3 days. It was not an issue before.

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AlyssaPandora
Moderator
Moderator

Hey, @LuluMM. 👋

Thanks for posting about your experience. Sorry to hear that you're also having trouble with this.

You can find the standard troubleshooting steps here: Edge Troubleshooting

I've also included them below for you and anyone else who runs into this issue on Edge.

++

To check if this is a browser-related issue, you could try to open Pandora in a separate browser, such as Google Chrome or Mozilla Firefox:

  • To install Chrome, go here.
  • To install Firefox, go here.

If you prefer to use Edge and re-opening your browser hasn't helped, try these steps:

  1. Clear your browser's history, cache and cookies.
    • Click on the three dots in the top right (located on the browser toolbar).
    • Select Settings
    • Select Choose what to clear under the Clear browsing data title.
    • Check the boxes for Browsing History, Cookies and saved website data and Cashed data and files.
    • Click Clear.
  2. Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.
  3. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

Once you've completed this, restart your computer and then try loading pandora.com again.

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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