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Edge Browser: Play / Pause Buttons Missing

allbizzguy
Local Performer

is this happening to anyone else?

thanks

mod edit: changed title for clarity

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Thanks for getting back to me, @allbizzguy.

Edge Troubleshooting:

  1. Clear your browser's history, cache and cookies.
    • Click on the three dots in the top right (located on the browser toolbar).
    • Select Settings
    • Select Choose what to clear under the Clear browsing data title.
    • Check the boxes for Browsing History, Cookies and saved website data and Cashed data and files.
    • Click Clear.
  2. Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.
  3. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

Once you've completed this, restart your computer and then try loading pandora.com again.

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

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3 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @allbizzguy. 👋

How are you listening when this happens?

  • MAC or Windows computer?
  • Are you using a web browser? Which one?
  • Or, are you using the Pandora Desktop App?
  • Have any error messages popped up? If so, what exactly does it say?

Let me know, and I can follow up with you. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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allbizzguy
Local Performer

Hi i'm listening on Edge desk top

no error messages 

just missing that arrow button and the two bars button (stop) 

also missing the thumbs up . 

missing all that stuff that is normally there under the artists name thats playing

thanks

 

0 Kudos

AlyssaPandora
Moderator
Moderator

Thanks for getting back to me, @allbizzguy.

Edge Troubleshooting:

  1. Clear your browser's history, cache and cookies.
    • Click on the three dots in the top right (located on the browser toolbar).
    • Select Settings
    • Select Choose what to clear under the Clear browsing data title.
    • Check the boxes for Browsing History, Cookies and saved website data and Cashed data and files.
    • Click Clear.
  2. Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.
  3. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

Once you've completed this, restart your computer and then try loading pandora.com again.

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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