While response times might be slightly delayed during the holidays, we're still here to help. Thank you for your patience, and may your holiday season be filled with joy and the music you love.
I posted a notice here a couple of hours ago seeking help with a change made by Pandora
without my knowledge. I have had a Premium membership for several months, and I do prefer it over the regular plan. A couple of weeks ago I suddenly lost my ability to skip more than 3 albums, and almost every action I requested was met with a notice that said Pandora
is presently engaged in a maintenance procedure , please try again later. Several times when I attempted to |create a station from this tract", i would get a response similar to that noted above. Sometimes when I check w/ my collection, I would find that indeed the album I was
working with was in place, and sometimes not. Now, this afternoon, it seems that Pandora has retired completely. I can not get a peep out of it. I can get the headings at the top of the page (my music, search, etc.) I can even search for something, but when I select it,
I get the "maintenance" BS mentioned. above. How am I going to get by without Pandora/
thank you for your help,
Paul Cummimns
mod edit: personal information and title for clarity
Hi @Pogopaul Sorry for any trouble you've been having. 😔
I went ahead moved your message over to our Desktop board because it sounds like you're receiving the message on a computer and to keep things organized.
Can you tell me a little bit more about your device. Are you listening from:
Let me know.
++
I also checked our your other post and see that @AlyssaPandora escalated your issue to our User Support team. If you haven't received a response yet, please be on the look out for their email. I would also recommend checking junk/trash folders just in case their email ended up in there.