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New playlist item is duplicated

artemgalu
Opening Act

HI there, why items are dublicated?

2 weeks ago i had only 1 item, after i got Premium its repeated and annoying.

My thumbs Up is my playlist.

if its a bug, can i get 1year premium for free? Bug-Bounty here

 

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AlyssaPandora
Moderator
Moderator

Thank you for letting me know about this, @artemgalu.

We're aware of this issue, and I've passed this along to the appropriate party on your behalf. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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AlyssaPandora
Moderator
Moderator

Hi there, @artemgalu. 👋

Thanks for reporting this. At this time, Sirius XM + Pandora does not partner with any bug bounty programs nor offer any payout or public recognition for these reports. However, we will forward any info provided to the appropriate teams for further review. We appreciate any details provided and have made a note regarding your interest in the availability of such programs. 

++

Are you using a Windows or MAC computer?

I do see that you selected, "Web" as a label - which browser are you using when this happens?

Have you tried using a different web browser? If so, does the same issue occur?

Let me know. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

artemgalu
Opening Act

hi, iam using win10 with latest firefox 89

 

ps: somehow i got 1 more blank playlist--how to delete that all empty?

if iam going to MY COLLECTIONS so i see only 1 playlist which i can delete,

It a bug

 

You can login with my login\passw to see a bug without my long delay response, iam fine))

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AlyssaPandora
Moderator
Moderator

Thanks so much for the additional screenshot, @artemgalu

I would recommend running through these troubleshooting steps to see if it helps with this issue. 

To check if this is a browser-related issue, you could try to open Pandora in a separate browser, such as Google Chrome, which you can download here.

Please try the following steps to troubleshoot Pandora on your Firefox browser:

  • Clear your Cookies, Cache, and History:
    • Click on the menu icon (3 horizontal lines) in the upper right corner of your browser's toolbar.
    • Select Library, then History and click Clear Recent History.
    • Make sure Time range to clear: is set to Everything.
    • Confirm the boxes for Cookies and Cache are marked.
    • Click Clear now.
    • Restart the browser and go back to Pandora.com.
  • Make sure you are accepting cookies from Pandora:
    • Again, click on the Menu icon (3 horizontal lines) and select Preferences (If you're on Windows, select Options).
    • Select the Privacy & Security tab on the left.
    • Go to Cookies and Site Data.
    • Click Manage Permissions...
    • Enter "pandora.com" in the Address of website field and click Allow. Then click Save Changes on that menu.
  • Finally, if the issue persists, try rebooting your computer and returning to pandora.com

++

From my end, it shows that you now have a single playlist on your account, your My Thumbs Up playlist. The other playlist appears to have been deleted.

Let me know how it goes, and whether you continue to see the duplicate "New Playlist". 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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artemgalu
Opening Act

Hey Alyssa, just checked with Microsoft Edge, it has the same issue.

I dont use any Google products

 

Can you fix that bug???

 

playlists are dublicated, see image from MS EDGE browser

 

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artemgalu
Opening Act

i have the latest version of my browsers

 

 

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TommyPollyblank
Underground

using windows 10s 

 

Sincerely, Tommy Pollyblank
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AlyssaPandora
Moderator
Moderator

@artemgalu I've reported this to our engineering team on your behalf. We appreciate your patience while they investigate.

++

@TommyPollyblank Are you experiencing the same issue when you initiate a complimentary Premium session? Feel free to share a screenshot as well.

Let me know. 🎧

 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

artemgalu
Opening Act

yes, basic version was okey.

Since i get Premium i got that issue with dublicate items

see image

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TommyPollyblank
Underground

exactly i know what you mean because thats's what happens to me

 

Sincerely, Tommy Pollyblank
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artemgalu
Opening Act

still not solved

 

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artemgalu
Opening Act

6 months later and still not fixed a simple UI bug

 

hey #Pandora 😂

 

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AlyssaPandora
Moderator
Moderator

Thank you for letting me know about this, @artemgalu.

We're aware of this issue, and I've passed this along to the appropriate party on your behalf. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport