No sound or song discription

[Bill4]

Pandora shows the artist station and the spinning disc but no songs are shown and no sound. There is sound for the commercials. All other streaming services are fine.

[AlyssaPandora]

Hey there, @Bill4. 👋

Sorry to hear that you're having trouble listening. Thanks so much for posting on the community!

Could you tell me a bit more about what is happening?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
   • A Mac or Windows computer?
   • Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?

Let me know. 🎧

[bingo99]

1. windows computer

2. Dell computer tower

3.  No error message seen

[AdamPandora]

@bingo99 Additionally, are you attempting to stream Pandora through our website, or the desktop app?

If you're listening from our website, what browser are you using?

Let me know.