Pandora Website Security

[hoops2213]

Does any one know why Pandora changes from a secure website to a non-secure website every time the Consumer Cellular ad starts playing?  This happens every time their ad plays, and it changes the blue background to orange.

mod edit: changed title for clarity

[AlyssaPandora]

Hi, @hoops2213. 👋

Thanks so much for posting on the Pandora Community!

Could you share a screenshot of exactly what you're seeing?

If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here.

If you have a Mac:

• Hold down the Shift key and the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the 3 key.
• This will save the screenshot as a file on your desktop. If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of.

I look forward to hearing back! 🎧

[gallery]

I am having the same problem. I just noticed that it says the site is not secure. This is not during an ad, but when my station is playing. Unfortunately I can't figure out how to add an image. I took a screenshot but when I click on the  camera icon above, there is no way to browse the computer for the image, it wants you to fill out a form - ? it says "source" - ? How do you attach an image?

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I am listening to pandora music (not an ad) and it says the website is "not secure" with a triangle that has an exclamation point inside it - right before the site address (which is: https://www.pandora.com/station/play/4684780156310125884) Sorry, I would upload a screenshot but can't figure out how to do it. When I click on the camera icon above, there is no option to browse the pictures on my computer and upload. Just a form to fill out. Don't know what is meant by "source." 

Moderator Edit: Format and merged post

[TannerPandora]

Hi @gallery! Thanks for posting. 

I merged your other post from Other Devices into this thread to keep things organized. I'm not able to replicate on my end. If you're able to share a screenshot that would be great. 

When you click on the camera icon, it should bring you to a pop up window that says Choose Files. 

If you're still having trouble, I can ask an agent from our User Support team to reach out to you via email. 

[gallery]

Above is a screenshot of what I was seeing.

[AlyssaPandora]

Hi, @gallery. 👋

Thanks so much for posting that screenshot. I do see that you're listening to a station when this happens.

Are there any advertisements on the full screen - off to the side? If so, this may be a result of the advertisement as Google issues that "not secure" error when an insecure asset is discovered (like an ad or sometimes a podcast).

While we've always encrypted credit card details and passwords, we are happy to share that we've added the same level of security to our entire website by transitioning to HTTPS.

[TannerPandora]

That’s exactly right, @AlyssaPandora. Chrome also has a very aggressive notification when it encounters an insecure asset, however  the good news is that the Pandora website is always secure.

[gallery]

Don't remember if there were ads...but refreshing the screen eliminated the "not secure" icon and I haven't seen it since.