RESOLVED: 04/22/2021: Unable to Shuffle

[AlyssaPandora]

Pandora Update - 04/22/2021: Hi everyone! 👋

Thank you for reporting this issue with the Shuffle feature. We have shared your feedback with our engineering team on an internal ticket so they can investigate. They are now aware of this and they're working on it. In the meantime, please keep an eye on this thread as this is where will be providing updates on the status of the fix for this. 🎧

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04/23/2021 Pandora Update: Hi everyone! 👋We believe the error when attempting to shuffle music on our website has been resolved. If you're still having trouble, please try out the troubleshooting steps for your specific browser / Pandora Desktop app. 

Web Browser Troubleshooting:

• Google Chrome Troubleshooting
• Safari Troubleshooting
• Microsoft Edge Troubleshooting
• Firefox Troubleshooting

++

Pandora Desktop App Troubleshooting:

• Pandora Desktop App on Windows 10
• Pandora Desktop on MAC Computers

Let us know if you continue to experience this issue. 🎧

[sh3rryg3s]

The Shuffle function is not working. Collected screen shows at Shuffle On but will not move off of station it is on. Tried skipping to next song, removed station from shuffle selection, etc., etc., Stations will not shuffle. Now Playing screen shows the specific station that is playing, It does not show as Shuffle. 

[kmmeyer42]

I just saw that you posted 5 hours ago that the shuffling problem was now fixed.  I am still having the same issue.  I cannot get pandora to shuffle all of my stations.  It keeps just playing one.  I have all of them marked to include in the shuffle and I still only get one station.  Please tell me how I can fix this.  Thank you.

[AlyssaPandora]

Hi there, @sh3rryg3s. 👋

Thanks for reporting this. Our engineering team is aware of this issue, and are currently investigating.

We appreciate your patience while we work on this. 🎧

[skromnypani]

Glad to hear you are working on it!  I'm having the same issue and am now only able to hear my last station, which is Christmas music ....

[whitmer]

Will not shuffle as well. However I CAN change from the last station to another station.

[duckslapper86]

I am having the same issue. I am using a windows laptop, I have used both Internet Explorer and Google chrome. The error message on both browsers says "We could't start the selected station. We started playing your last station instead." No screenshot though.

[giantspeck]

I am using Vivaldi on macOS 11.2.3 and Shuffle All Stations stopped working this afternoon.  It's only playing one station at a time and is giving me the same error message as @duckslapper86.

[theBARguy]

my shuffle is not working and its worked fine for years ....now it says shuffle is on ,i have about 8 stations selected and its stuck on the same station not even one that i have chosen in the shuffle...im using a mac laptop

[Virajasaur]

Stations are not changing even though shuffle is active. Problem occurring on Desktop and Mozilla browser. Please fix this issue soon, I would like to use Pandora sometime tonight when I am working

[ktroy]

Same issue here.

[NeoBlakkrstal]

I too am having this issue. I hit shuffle and it says "Unable to start your selection, starting previous selection instead." On PC, WIndows 10 Home, Firefox browser AND Desktop App doing same thing. I am able to manually change stations by clicking on individual stations one at a time. Is working fine on my Android phone.

[wizard1451]

I am also having this issue, was working fine at the beginning of the night when I just clicked play on the already open window, but when I later had to refresh, it stopped shuffling, only playing a single station at a time. Clicking on shuffle gives the same message as above. I have tried on Windows 10 with Brave, Chrome, and Firefox. All do the same.

[staffsecondline]

Ditto on the "We couldn't start the selected station. We started playing your last station instead."  Tried on Mac/windows still the same thing.....the only reason I subscribed to Pandora.

[Saavedro88]

I'd like to add my issue to this thread, I seem to be having the same trouble. When I logged in to my computer this morning, I was only able to play one station. When I refreshed the page, the player doesn't work at all now. I have also submitted a support ticket. 

I would like to add that @AdamPandora informed me yesterday that the repeating station issue on Shuffle mode had been hot-fixed, and it does seem to be working much better on the mobile app, however now we are having this issue on the browser player. 

[Spanky]

Hello, I am hoping someone has had this issue or has options for how to fix. I have tried everything I can think of from updating browsers, changing browsers, even using three different computers. 

Last night my stations just stopped shuffling. In my collection under stations I have about 100 different stations listed, all of them have the blue shuffle icon on, in the top right it says shuffle stations on, and in the drop down it says shuffle all stations. But when I play music or log in it just plays the same station. When you go to now playing it only has the station its playing listed on top instead of shuffle all like it used to on top. 

I am at a loss and can not figure out what is going on.  Please help!!!

[AP1529]

Same issue. "We couldn't start the selected station. We started playing your last station instead". Support ticket submitted as well.

[AdamPandora]

@kmmeyer42 @Virajasaur I moved your posts over to this existing thread: Shuffle Doesn't Work

Additionally, @skromnypani @whitmer I've sent all of your feedback over to our engineers. This information is really valuable, and helps us determine what might be happening.

I know this has been a frustrating issue, and I can assure you we are working on a resolution.

We really appreciate your patience in the meantime!

[AdamPandora]

@duckslapper86 @giantspeck @theBARguy @ktroy @NeoBlakkrstal @wizard1451 @staffsecondline @Saavedro88 @AP1529 Hi everyone! 👋🏽

I moved your posts over to this existing thread: Shuffle Doesn't Work

I have added your feedback to the new ticket we have open with our engineering team regarding this issue.

Keep an eye on this thread as this is where will be providing updates on the status of the fix for this. 🛠

Thanks for your patience in the meantime!. 

[AdamPandora]

@Spanky I moved your posts over to this existing thread: Shuffle Doesn't Work

Our engineers are aware of this issue and are currently looking into it.

I have added your feedback to the ticket we have open with them so they can further investigate.

Thanks for your patience in the meantime!