Songs skip rapidly automatically

[AIR_HOZA]

The songs never play. They say buffering, and then automatically skip through songs rapidly without playing anything. This is happening on my desktop, iphone, and ipad. I tried logging out and logging back onto my Pandora account. I tried restarting each device. Nothing has worked so far.

[AlyssaPandora · Accepted solution]

Hi there, @AIR_HOZA. 👋

Sorry to hear that you're having trouble with this.

It's possible that this error message was triggered by multiple listeners on your account, a problem with Pandora on your device, or an issue with your internet provider.

This could also mean there were indications that the Pandora service was being accessed in ways that don't fit our Terms of Use. You can review our terms here.

When this happens, we automatically disable access to Pandora for a period of time.

You should be able to listen normally now. Let me know if you continue to run into this issue. 🎧

[ZR8DERZ]

I have been having this same issue for about a month. I only listen on my computer through the Pandora website. I have had several issues with it telling me  "someone else is listening" as well. I have changed my Password and not had that reoccur, but am still randomly have the songs go through the skip/not play mode.  This has occurred on both my laptop and desktop, in different locations using different internet providers. 

[AlyssaPandora]

Hi there, @ZR8DERZ. 👋

Thanks so much for posting about your experience. Sorry to hear that you're having trouble with this.

"Someone Else is Listening" Message:

If you are receiving the message, "Your Pandora Account is currently playing on another device," or "Someone else is listening," then more than one device is streaming from your account at the same time.

While your Pandora account can be logged into as many devices as you like, they can't be playing at the same time. Regardless of your subscription level, the revenue from one Pandora account only covers the cost of one stream from one device. As long as you press pause on one device before you listen to Pandora on another, you should be fine.

++

Songs Skipping Through:

I've enabled a trace on your Pandora account to better understand what's happening in case we need to escalate this to our engineering team.

The next time this happens, can you please let me know the approximate date and time?

I understand how inconvenient this is, however, I'd like to check in with our device team so they can investigate further.

Thanks for your help with this! 🎧

[ZR8DERZ]

It is occurring now (2021.02.03) at approx 12:40pm Pacific 

[AlyssaPandora]

Thank you for letting me know, @ZR8DERZ.

To clarify, does this happen when you're listening to a station, playlist, autoplay, podcasts? Or, does it just happen at any given time?

How do you primarily listen when this occurs? Are you using a web browser or the desktop app? Windows or MAC computer?

Thanks again for your help.

[ZR8DERZ]

Windows computer. Firefox browser. Personal station.

[AlyssaPandora]

Thank you for the follow up, @ZR8DERZ. After looking at the trace, I'm not seeing anything out of the ordinary that would impact your listening sessions.

Let's try running through the standard troubleshooting steps for your Firefox browser to see if helps with the issue you're experiencing. You can find the steps here.

Thanks for sticking with me on this. Let me know how it goes. 🎧

[buts]

why is this marked solved?

[AdamPandora]

@buts Nice to see you around the community.

I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

Also, are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.