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Stops playing after every song

CoachB4
Local Performer

I've had Pandora for over 2 years on my desktop, I have a Premium account.  There have been no changes to my computer or internet, but recently Pandora stops playing after 1 or 2 songs and I have to click to start it again.  Very annoying.  Why is this happening?

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TannerPandora
Moderator
Moderator

Hi @CoachB4 Sorry for the confusion, in your previous post you wrote that you use Windows with Microsoft Edge. 

I’ve enabled a trace on your account to help us better understand what’s happening.

Can you please try the following steps:

To check if this is a browser-related issue, you could try to open Pandora in a separate browser, such as Google Chrome or Mozilla Firefox:

  • To install Chrome, go here.
  • To install Firefox, go here.

If you prefer Internet Explorer as your browser, please try the following steps to troubleshoot Pandora:

1. Clear your browser's Temporary Internet Files, Cookies, and History.

  • Click on the gear icon in the upper right corner.
  • Select Internet Options.
  • On the General tab, under Browsing History, click Delete.
  • Check mark Temporary Internet Files, Cookies and History and select Delete.

Also, check your setting for temporary internet file cache size. Under Browsing History click on the Settings option. Set the size of the cache to be 250 or higher depending on your available free hard drive space.

2. Turn off Compatibility View. It's located to the right of the address bar in the browser (the icon looks like a piece of paper torn in half). Click on the icon to disable it (blue is on, gray is off). If you don't see the icon, go to www.pandora.com and it will pop up.

If after going to www.pandora.com the icon is still not showing, check your Compatibility View Settings under the Tools menu (To bring up the Tools menu, hit the Alt key on your keyboard). Make sure that the first two check boxes, "Display all websites in compatibility view" and "Display all intranet sites in compatibility view" are NOT checked. If pandora.com has been added to the Compatibility View list be sure to remove it as well.

You can also press F12 to bring up the Developer's Toolbar in order to access the Tools menu. Click on the second to last tab titled Browser Mode and select Internet Explorer 11.

After completing these steps, close your browser completely, re-open it and go back to pandora.com.

Let me know how it goes.

Tanner | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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7 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @CoachB4. 👋

Could you share more details about how you're listening when this happens?

  • Is there an error message? If so, what does it say?
  • A Mac or Windows computer?
  • Our website, or the desktop app?
    • If you're listening from our website, what browser are you using?

Let me know, and I can get back to you with troubleshooting steps. I look forward to hearing back! 🎧

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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CoachB4
Local Performer

No Error message, using windows and Microsoft edge

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AdamPandora
Moderator
Moderator

@CoachB4 Thanks for following up with that information.

I recommend running through these troubleshooting steps to see if they resolve this: Edge Troubleshooting

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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CoachB4
Local Performer

I'm not using Microsoft Edge.  I have Explorer.  This is the same browser I've been using all along, but for the past month or so Pandora keeps stopping after a few songs play and I have to click to start it again.  There is no error message.

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TannerPandora
Moderator
Moderator

Hi @CoachB4 Sorry for the confusion, in your previous post you wrote that you use Windows with Microsoft Edge. 

I’ve enabled a trace on your account to help us better understand what’s happening.

Can you please try the following steps:

To check if this is a browser-related issue, you could try to open Pandora in a separate browser, such as Google Chrome or Mozilla Firefox:

  • To install Chrome, go here.
  • To install Firefox, go here.

If you prefer Internet Explorer as your browser, please try the following steps to troubleshoot Pandora:

1. Clear your browser's Temporary Internet Files, Cookies, and History.

  • Click on the gear icon in the upper right corner.
  • Select Internet Options.
  • On the General tab, under Browsing History, click Delete.
  • Check mark Temporary Internet Files, Cookies and History and select Delete.

Also, check your setting for temporary internet file cache size. Under Browsing History click on the Settings option. Set the size of the cache to be 250 or higher depending on your available free hard drive space.

2. Turn off Compatibility View. It's located to the right of the address bar in the browser (the icon looks like a piece of paper torn in half). Click on the icon to disable it (blue is on, gray is off). If you don't see the icon, go to www.pandora.com and it will pop up.

If after going to www.pandora.com the icon is still not showing, check your Compatibility View Settings under the Tools menu (To bring up the Tools menu, hit the Alt key on your keyboard). Make sure that the first two check boxes, "Display all websites in compatibility view" and "Display all intranet sites in compatibility view" are NOT checked. If pandora.com has been added to the Compatibility View list be sure to remove it as well.

You can also press F12 to bring up the Developer's Toolbar in order to access the Tools menu. Click on the second to last tab titled Browser Mode and select Internet Explorer 11.

After completing these steps, close your browser completely, re-open it and go back to pandora.com.

Let me know how it goes.

Tanner | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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Cotton66
Local Performer

OK it's a cell phone not a laptop or desktop 

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AdamPandora
Moderator
Moderator

@Cotton66 Could you tell me a bit more about what is happening? 

  1. When you are streaming Pandora on your Android phone, does the music stop playing after only one or two songs?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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