Unable to Download App from Windows Store

[KumaKommando]

I have tried:

• downloading from the microsoft store.
• downloading literally anything else from the microsoft store which those apps downloaded and installed just fine.
• I did the wsReset in CMD run as administrator it still won't install
• I did the app reset in the apps and features section and it still won't install.
• I cleared my windows cache and temp files and it still won't install.
• I ran a malware scan and it still won't install.
• just to be safe I ran chkdsk and it didn't find anything.

And yes, the most basic, I rebooted and went so far as to power cycle my laptop to see if that was the issue. It still won't install. I sit there and click it, the button registers the click and presses down, I let go, the button depresses and nothing happens. Task manager doesn't show anything out of the ordinary.

Is this a regional thing where it won't work in the united states? Is the M$ store down? Is the desktop app no longer available and you have to use the website?
Is there a trick I'm not seeing in the first 5 pages of a DDG search?

Looking forward to putting my family plan back to use on my laptop. Thanks in advance for the help.

mod edit: format + changed title for clarity

[AlyssaPandora · Accepted solution]

Hi there, @KumaKommando. 👋

Thanks so much for posting about this on the Pandora Community. Since this is happening on the Windows App Store, you may have find some help troubleshooting steps in this article.

@ivyann has included some great screenshots for anyone that may be having trouble in this post.

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I would also recommend checking the Region settings for your device. You can find more info on how to do this by clicking here. 

You’ll want to make sure that you’re set to the United States. If your device is set to anything else, you won’t be able to download the Pandora app on that device.

If you’re still having trouble installing Pandora, let’s run the troubleshooter for Windows Store apps:

• Select the Start button
• Then, select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

To download the app directly, you can use this link.

You can also reach out to Microsoft Store support for further help.

Feel free to keep us updated on how it goes. 🎧

[Stormpapa]

You may have wanted to include a simple solution such as - here is the link direct from Microsoft https://apps.microsoft.com/store/detail/pandora/9WZDNCRFJ46V

[AlyssaPandora]

Thanks for the feedback, @Stormpapa. Great suggestion!

I've included the direct download link in the accepted solution. ✅

[ivyann]

I found a simple workaround through the library and clicking the cloud download icon. not sure how to post screenshots but can if some tells me how.

realized there was a button after the fact.

Moderator Edit: Merged comments

[MariaPandora]

Thanks for sharing with us @ivyann ! 

[AlyssaPandora]

Great info, @ivyann! I've included a link to your post in the accepted solution. 👍

[KumaKommando]

Actually I went to try this out and it worked of it's own accord. I had no idea this was still even open. I had given up and just started to use spotify. This thread is like 4 years old. Like thread necro old. I went to install it and it just let me. 
I hate to call this a solution if it's not what fixed it. We will never know what fixed it because it's 4 years later and I can't replicate the problem to try the solution. 

In short, I can't confirm this solution. It probably just got fixed over time with updates to software, the Micro$oft store, windows, etc. I've also changed computers since then. Too many variables to say what helped. 

[ivyann]

Anytime! Where do I get my free Pandora subscription for solving a years old problem??? 🤔 🤣 

Glad to have helped!  I'll take my compensation in the form of a free premium subscription 😏

This is a solution, as the solution Pandora provided, did not work, nor did it work for numerous people. AND it's still a problem. I just found a solution that actually works, not the solution Pandora claims to work....since I tried their solution as well as numerous other download links to no avail. I'd be glad to screen record as I remove Pandora and then again try to reinstall it through various means and download links without success...

Moderator's edit: Merged comments.

[ivyann]

Moderator's edit: Merged comments.