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Unable to View Lyrics from Browser

DennisGDayII
Local Performer

lyrics.PNG

It happens about 80% of the time I try to see more lyrics.

 

Moderator Edit: Changed title for clarity

 
Labels (2)
1 Solution

Accepted Solutions

LadiestLady
Local Performer

I've also been experiencing this issue for quite some time, and I think the 3rd provided solution was the cure! Thank you!!

Quick reference for others:

Bypass the Pop-up Blocker for Pandora 

  • Again, click the 3 vertical dots in the upper right, and select Settings.
  • Scroll down and click Advanced at the bottom.
  • Under Privacy and security, click Site Settings.
  • Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: pandora.com, then click Add.

View solution in original post

13 Replies

AlyssaPandora
Community Manager
Community Manager

Hey there, @DennisGDayII. 👋

I moved your post over to the Desktop board to keep the community space organized.

I checked from my end, and I'm able to view those lyrics from the desktop app (on MAC) and from my web browser.

Here's a screenshot:

Screen Shot 2020-02-12 at 11.20.51 AM.png

Looks like you're using Google Chrome.

Could you try out these steps to troubleshoot your browser?

Let me know if you're still unable to view these specific lyrics. 💻

 

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)

LadiestLady
Local Performer

I've also been experiencing this issue for quite some time, and I think the 3rd provided solution was the cure! Thank you!!

Quick reference for others:

Bypass the Pop-up Blocker for Pandora 

  • Again, click the 3 vertical dots in the upper right, and select Settings.
  • Scroll down and click Advanced at the bottom.
  • Under Privacy and security, click Site Settings.
  • Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: pandora.com, then click Add.

AlyssaPandora
Community Manager
Community Manager

Hey there, @LadiestLady. 👋

Nice to see you around the community!

Thanks for confirming those details - this is very helpful in case other listeners are running into the same issue. 🎶

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
0 Kudos

porteras
Local Performer

About a couple of weeks, I noticed that lyrics are not shown any longer for any songs. I used to see lyrics for 99% of songs.

Is it just me?

Change by Pandora?

Other?

0 Kudos

GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Hi @porteras 👋

Nice to see you around the Community and thank you for posting.

To keep things organized, I moved your post to an existing thread under Unable to View Lyrics from Browser.

Please check out the accepted solution to see if this helps on your end.

Web Browser Troubleshooting:

If you're still having issues, you could also try out the basic troubleshooting for your specific browser (any steps you haven't already).

Desktop App Troubleshooting

If you're using our desktop App, please try out these troubleshooting steps for your PC or Mac.

Hope this helps, let us know how it goes! 🎧

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

Smokey95
Local Performer

Why can't I get lyrics on my desktop?

0 Kudos

GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Thanks for posting and reaching out @Smokey95!

I moved your post to an existing thread under Unable to View Lyrics from Browser.

Please check out the accepted solution to see if this helps on your end.

In addition, if you're still having issues, you could also try out the basic troubleshooting for your specific browser (any steps you haven't already).

If you're using our desktop App, please try out these troubleshooting steps for your PC or Mac.

Hope this helps, let us know how it goes!

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

belhun1
Local Performer

Accepted solution not working!

0 Kudos

GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Hi @belhun1 👋

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
 

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)


Let me know!

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

belhun1
Local Performer

I'm on a Windows desktop computer at work. Up to date on updates.

There is no error message. The start of the lyrics are there, but when I click on the box for see more lyrics, it's blank.

It does show me all occasionally.

 

0 Kudos

GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Thanks for the update @belhun1!

Let's try troubleshooting your web browser to see if this helps. Please select the troubleshooting steps for your specific browser below.

Something to note, If you are not able to view the lyrics, we don't have lyrics available for that track. Keep in mind, due to licensing restrictions, we are able to provide lyrics for some tracks but not others. If these restrictions change, lyrics that were once available may be removed or others may be added.

To view lyrics on a PC

If lyrics for the currently playing track are available on Pandora, then they will be displayed below the album art. You can click on See All Lyrics to view the full lyrics.

If you don't see lyrics there, we don't have lyrics available for that track.

Hope this helps!

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

hectorav
Local Performer

C'mon Gerald - same useless canned response on multiple posts - really??!!!

How bout this? Update Pandora interface to remove the "See All Lyrics" button AND add a notation if they truly do not have the lyrics (e.g. "Lyrics are unavailable for this track. We apologize." What say ye? Savvy?

 

Mod edit: Merge post

0 Kudos

GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

 Thanks for dropping in @hectorav 👋

Due to licensing restrictions, we are able to provide lyrics for some tracks but not others.

If these restrictions change, lyrics that were once available may be removed or others may be added.

However, I've passed along your feedback to the appropriate parties. You can also create a feature request for this specific feature here.

Please let me know if there is anything else I can help with! Happy listening! 🎧

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos