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Unable to start Premium Access session

1214
Local Performer

I have the premium subscription. yet, it keeps asking me to join. I already paid for this and I am sorry that I did.  When I try to hear a song, a POPUP comes up and say, listen to a short message.  When you click it it says, OPPs something went wrong.  Try again later.  I guess that I will just chalk this up to Lessons Learned!!

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

@1214 It sounds like you are having trouble initiating Premium Access sessions when attempting to play tracks on demand.

Can you provide me with a screenshot of the error message you're seeing?

Additionally, are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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AdamPandora
Moderator
Moderator

@1214 It sounds like you are having trouble initiating Premium Access sessions when attempting to play tracks on demand.

Can you provide me with a screenshot of the error message you're seeing?

Additionally, are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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1214
Local Performer

Hello

I am using a Windows computer and using your website

Internet explorer

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AdamPandora
Moderator
Moderator

@1214 Can you please try streaming Pandora from a different browser? (ex: Chrome or Firefox)

Let me know if you continue to experience issues there as well.

Adam | Community Moderator

Let's share music in the Playlist Swap

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1214
Local Performer

I tried other browsers, same issue.  What I would like to know is why this only happens to one performer, Tim Wilson!  It does not do this with anyone else on my list!!  Is it because he is not politically correct??

It does not allow me to even listen to an add.  All I get is "Oops something went wrong try again later"

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AdamPandora
Moderator
Moderator

@1214 I see what the issue is - it looks like you mentioned you stream Pandora using Internet Explorer.

We no longer support Internet Explorer. Please use one of our supported browsers for listening to Pandora, like Firefox, Chrome, Safari, or Microsoft Edge.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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1214
Local Performer

Hi Adam

If this is the case, how come all other songs and albums play on the same platform?

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AdamPandora
Moderator
Moderator

@1214 I'm happy to look into this further.

Does the same error message pop up when you attempt to initiate a Premium Session on Google Chrome or Firefox?

If so, can you please send me a screenshot of that error message on either of those browsers?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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1214
Local Performer

1214_0-1613419330216.png

1214_1-1613419351992.png

 

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AdamPandora
Moderator
Moderator

@1214 What browser were you streaming Pandora on when that error message popped up?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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1214
Local Performer

We are just going in circles now!  You have not answered my question, as to why I do not get the error on any other songs or albums.

Please cancel my subscription!!

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AdamPandora
Moderator
Moderator

@1214 I'd like to know what browser you were using when that error message popped up as we have been unsuccessful in reproducing the issue you reported.

You should be able to initiate a Premium Session when selecting Hillbilly Homeboy (Explicit) as long as you are using one of our supported browsers.

Can you please let me know if that screenshot you sent over popped up when streaming Pandora over Internet Explorer?

If not, what browser were you using?

+++++++++++++++++++++++++

If you'd still prefer to cancel your subscription, you can find instructions how to do so here: Manage subscription: Direct Billed

Adam | Community Moderator

Let's share music in the Playlist Swap

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