Web: Playback stops with blue spinning record graphic

[tescher]

Continuous playing doesn't work on desktop

Pandora on Firefox. Choose a station, it plays for a random period of time, hour or two, then stops with the blue spinning record graphic. Won't restart without picking a different station. Has it run out of songs? On Android or Android Auto this doesn't happen, it begins repeating songs, but that's fine. How to keep it playing on desktop??

Moderator Edit: Edited title for clarity

[MariaPandora]

Hi @tescher , thanks for posting.

Can you tell me more about what's happening? Are you listening on a computer or on a device?

1. If you are on a computer, are you listening from a Mac or Windows computer?
2. Does this also happen when you listen through other browsers? Or only when listening through Firefox?
3. Is there an error message? If so, what does it say?
   
4. Is this happening with all your stations? Or with specific ones? If it is the second case, can you give me the name of some of these stations?
5. Can you send a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

You can share a screenshot directly here in this thread. Be sure to do this from your computer browser or a mobile browser. You won't be able to include picture through email notifications. 

[tescher]

I gave you answers in the email that was sent, but apparently that didn't go anywhere.

I'm on a Windows 11 computer, up to date, although this also happens on my Win 10 laptop. Pandora on Firefox, also up to date. Also happens on other browsers. Happens with all stations. Music plays for a while, through a random number of songs, then stops with the graphic attached, no error message. This does NOT happen on the Android app. That plays continuously.

[MariaPandora]

Thanks for explaining @tescher.

It sounds like the issue may be related to the network you're using to connect to Pandora, however, first I would recommend you to try the troubleshooting steps for Firefox:

• Firefox Troubleshooting

I've included the links for other browsers below in case you'd like to try them our aswell.

• Edge Troubleshooting
• Chrome Troubleshooting
• Safari Troubleshooting

Now, for the network issues, if possible, please try connecting your computer directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes.

[tescher]

Not a network thing, I get 300 Mbps consistently and all my other apps and devices have no issues. And I am connected through Ethernet

This happens in Edge and Firefox, so it's not browser specific. 

[AdamPandora]

@tescher Thanks again for taking the time to report your experience. I'm going to pass this along to our engineering team so they can take a closer look.

In the meantime, to help with the investigation, could you share a bit more about your typical setup? Specifically, what web browser you normally use and the version it's currently on? If you've noticed whether this happens consistently or only under certain conditions, that would also be really helpful to know.

Appreciate your help with this!

[tescher]

Again, this happens both on Firefox and Edge, Windows 11 latest versions of everything (although it has happened for a long time, this isn't for to the latest versions. not sure how many times I need to repeat myself here

[AdamPandora]

@tescher Thanks for confirming those details — I really appreciate it!

I’ll make sure to pass this along to our engineering team as they continue investigating. If we need any additional information, we’ll be sure to follow up here.

Thanks again for your help and patience in the meantime.