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Desktop: Sound Mutes but Song Timer Continues

Rickta
Local Performer

A similar fault is happening with me. I'm listening on an iMac. When I open Pandora sound is on only for a few minutes then the sound mutes, but in all appearances the music is still playing, the sound icon isn't muted, and the song time indicator is moving. The only way I found to get the sound back on is to close and restart Pandora, or change the station. Please advise on how I might resolve this. Thank you

 

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9 Replies

AlyssaPandora
Moderator
Moderator

Hey, @Rickta. 👋

I moved your post over to the Desktop forum to keep the community space organized.

How are you listening when this happens?

  • Are you using the Pandora Desktop App for Mac computers?
  • Or, are you using a web browser? If so, which browser?
  • Have any error messages popped up? What does it say?

In the meantime, here are some good steps to try out to see if it helps resolve your issue:

Let me know how it goes. 🎧

Alyssa | Community Moderator

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bwydra
Local Performer

Thanks I'll try it

 

AlyssaPandora
Moderator
Moderator

Sounds good, @bwydra.

Feel free to let me know how it goes, and whether those steps help. 🎧

Alyssa | Community Moderator

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Dukey
Local Performer

Pandora not playing on my PC with Firefox and Windows 10.

My account works fine on the iPhone. But on the PC I hit the play button and no sound, though I can tell the song is playing.

 

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AdamPandora
Moderator
Moderator

@Dukey I moved your post over to this existing thread: Desktop: Sound Mutes but Song Timer Continues

Here are a few things to check:

Pandora has a separate volume control. Make sure it isn't all the way down, the volume control is located in the bottom right corner of the Pandora page.

If that's not it, make sure you are plugged into the main speaker outputs of your sound card. Sometimes there are two outputs. Pandora may only play from one of them on machines with some sound drivers. Updated drivers have fixed this for many listeners.

If on a Windows machine, make sure that the "Wave Balance" volume is set at least 50% on your advanced volume control window. This is accessible by double-clicking the speaker in the lower-right corner of your screen.

+++++++++++++++++++++++++

If this doesn't help, I recommend running through the following troubleshooting steps: Firefox Troubleshooting

Let me know how it goes.

Adam | Community Moderator

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cherrylward
Local Performer

Hewlett Packard desktop -- no error messages, the music just stops yet the dots are still moving as if the music is still playing.  This is occurring on every station.  The music plays for a few minutes and stops as described above.

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AdamPandora
Moderator
Moderator

@cherrylward Could you tell me a bit more about what is happening?

Are you listening from:

    • Our website, or the desktop app? If you're listening from our website, what browser are you using?

Let me know.

Adam | Community Moderator

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cherrylward
Local Performer
It seems to be ok now. Thanks for your response.

AdamPandora
Moderator
Moderator

@cherrylward Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Adam | Community Moderator

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