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Web: Remove / Disconnect Facebook From Account

dc195
Local Performer

PandoraFacebook.gifTrying to remove/delete the social facebook portal. Running FF on Debian 10 (Buster). Shows I'm connected and I don't want anything to do with facebook. Attached SS might help. Thanks, Dale

 

mod edit: changed title for clarity

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7 Replies

AlyssaPandora
Moderator
Moderator

Hey, @dc195. 👋

I do see that you were in touch with a member of our User Support team via email recently. Looks like you were able to remove the Facebook association from your Pandora account successfully.

To disconnect Facebook from a computer: 

Make sure you are signed into your Pandora account then click the icon (initial or picture) in the top right corner of the page.

  1. Select Settings and then Account in the left hand menu.
  2. Scroll down under Social and click on Connected to the right of the Facebook option. 

In your original post, it looks like the "Connected" button was greyed out, preventing you from clicking on it. We appreciate you letting us know about this. In the meantime, here's what I see when I take a look at your settings now:

Screen Shot 2021-08-02 at 9.26.15 AM.png

Hope this helps. Let me know if you need further assistance with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

senorsavage
Local Performer

My "Connected" button is also greyed out when I follow these steps. How do I solve this? Thank you.

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AlyssaPandora
Moderator
Moderator

Hey, @senorsavage. 👋

Thanks so much for letting me know about your experience. I've created an internal ticket with our engineering team so that they can investigate. We appreciate your patience while this is looked into. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

papajed237
Local Performer

My Connect button is also greyed out. I would like to disconnect for FB, as well.

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AlyssaPandora
Moderator
Moderator

Hi, @papajed237. 👋

Thanks for posting about this.

I was able to remove the Facebook association from your Pandora account.

You may need to restart the Pandora app or refresh your web browser to notice the change.

I hope this helps. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Kingkoola007
Local Performer

Hello I am trying to disconnect as well and I am also Greyed out

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AdamPandora
Moderator
Moderator

@Kingkoola007 I've gone ahead and removed the Facebook association from your account on my end.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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