Web: Remove / Disconnect Facebook From Account

[dc195]

Trying to remove/delete the social facebook portal. Running FF on Debian 10 (Buster). Shows I'm connected and I don't want anything to do with facebook. Attached SS might help. Thanks, Dale

mod edit: changed title for clarity

[AlyssaPandora]

Hey, @dc195. 👋

I do see that you were in touch with a member of our User Support team via email recently. Looks like you were able to remove the Facebook association from your Pandora account successfully.

To disconnect Facebook from a computer: 

Make sure you are signed into your Pandora account then click the icon (initial or picture) in the top right corner of the page.

1. Select Settings and then Account in the left hand menu.
2. Scroll down under Social and click on Connected to the right of the Facebook option. 

In your original post, it looks like the "Connected" button was greyed out, preventing you from clicking on it. We appreciate you letting us know about this. In the meantime, here's what I see when I take a look at your settings now:

Hope this helps. Let me know if you need further assistance with this. 🎧

[senorsavage]

My "Connected" button is also greyed out when I follow these steps. How do I solve this? Thank you.

[AlyssaPandora]

Hey, @senorsavage. 👋

Thanks so much for letting me know about your experience. I've created an internal ticket with our engineering team so that they can investigate. We appreciate your patience while this is looked into. 🎧

[papajed237]

My Connect button is also greyed out. I would like to disconnect for FB, as well.

[AlyssaPandora]

Hi, @papajed237. 👋

Thanks for posting about this.

I was able to remove the Facebook association from your Pandora account.

You may need to restart the Pandora app or refresh your web browser to notice the change.

I hope this helps. 🎧

[Kingkoola007]

Hello I am trying to disconnect as well and I am also Greyed out

[AdamPandora]

@Kingkoola007 I've gone ahead and removed the Facebook association from your account on my end.

Hope this helps!

[eiki]

The "Connected" button on my settings page is also greyed out. I disactivated my Facebook account 5 years ago so I'd like to remove any trace of a connection.

[AlyssaPandora · Accepted solution]

Hey there, @eiki. 👋

Thanks for reporting this.

The Facebook profile has been removed from your Pandora account. The two are no longer connected.

Let me know if anything else pops up. Have a great weekend! 🎧

[ada1113424]

Hi, I also want facebook to be removed from my pandora account. Thank you!

[AlyssaPandora]

Hi there, @ada1113424. 👋

Looks like there is no Pandora account registered under the email address associated with your Pandora account. I've gone ahead and escalated this to our team via email to offer further assistance. 

[Birdlady62]

My Connect button is also greyed out. I would like to disconnect for FB as well.

[AlyssaPandora]

Hey, @Birdlady62. 👋

Thanks for commenting on this thread.

I escalated your issue to our team via email. At this time, I'm unable to locate a Pandora account associated with the email address on your Pandora Community profile. Since we don't publicly share email addresses on community, someone will be in touch with you to offer further assistance.

Please keep an eye out for their email soon. 📬

[lhmartini]

My Connect button is also greyed out and won't allow changes. I would like to disconnect from FB.

[GeraldPandora]

Hi @lhmartini 👋

Thanks for posting about this.

I was able to remove the Facebook association from your Pandora account.

You may need to restart the Pandora app or refresh your web browser to notice the change.

I hope this helps. 🎧