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Web: Remove / Disconnect Facebook From Account

dc195
Local Performer

PandoraFacebook.gifTrying to remove/delete the social facebook portal. Running FF on Debian 10 (Buster). Shows I'm connected and I don't want anything to do with facebook. Attached SS might help. Thanks, Dale

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey there, @eiki. 👋

Thanks for reporting this.

The Facebook profile has been removed from your Pandora account. The two are no longer connected.

Let me know if anything else pops up. Have a great weekend! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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15 Replies

AlyssaPandora
Moderator
Moderator

Hey, @dc195. 👋

I do see that you were in touch with a member of our User Support team via email recently. Looks like you were able to remove the Facebook association from your Pandora account successfully.

To disconnect Facebook from a computer: 

Make sure you are signed into your Pandora account then click the icon (initial or picture) in the top right corner of the page.

  1. Select Settings and then Account in the left hand menu.
  2. Scroll down under Social and click on Connected to the right of the Facebook option. 

In your original post, it looks like the "Connected" button was greyed out, preventing you from clicking on it. We appreciate you letting us know about this. In the meantime, here's what I see when I take a look at your settings now:

Screen Shot 2021-08-02 at 9.26.15 AM.png

Hope this helps. Let me know if you need further assistance with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

senorsavage
Local Performer

My "Connected" button is also greyed out when I follow these steps. How do I solve this? Thank you.

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AlyssaPandora
Moderator
Moderator

Hey, @senorsavage. 👋

Thanks so much for letting me know about your experience. I've created an internal ticket with our engineering team so that they can investigate. We appreciate your patience while this is looked into. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

papajed237
Local Performer

My Connect button is also greyed out. I would like to disconnect for FB, as well.

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AlyssaPandora
Moderator
Moderator

Hi, @papajed237. 👋

Thanks for posting about this.

I was able to remove the Facebook association from your Pandora account.

You may need to restart the Pandora app or refresh your web browser to notice the change.

I hope this helps. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Kingkoola007
Local Performer

Hello I am trying to disconnect as well and I am also Greyed out

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AdamPandora
Moderator
Moderator

@Kingkoola007 I've gone ahead and removed the Facebook association from your account on my end.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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eiki
Local Performer

The "Connected" button on my settings page is also greyed out. I disactivated my Facebook account 5 years ago so I'd like to remove any trace of a connection.

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AlyssaPandora
Moderator
Moderator

Hey there, @eiki. 👋

Thanks for reporting this.

The Facebook profile has been removed from your Pandora account. The two are no longer connected.

Let me know if anything else pops up. Have a great weekend! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

ada1113424
Local Performer

Hi, I also want facebook to be removed from my pandora account. Thank you!

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AlyssaPandora
Moderator
Moderator

Hi there, @ada1113424. 👋

Looks like there is no Pandora account registered under the email address associated with your Pandora account. I've gone ahead and escalated this to our team via email to offer further assistance. 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Birdlady62
Local Performer

My Connect button is also greyed out. I would like to disconnect for FB as well.

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AlyssaPandora
Moderator
Moderator

Hey, @Birdlady62. 👋

Thanks for commenting on this thread.

I escalated your issue to our team via email. At this time, I'm unable to locate a Pandora account associated with the email address on your Pandora Community profile. Since we don't publicly share email addresses on community, someone will be in touch with you to offer further assistance.

Please keep an eye out for their email soon. 📬

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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lhmartini
Local Performer

My Connect button is also greyed out and won't allow changes. I would like to disconnect from FB.

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GeraldPandora
Moderator
Moderator

Hi @lhmartini 👋

Thanks for posting about this.

I was able to remove the Facebook association from your Pandora account.

You may need to restart the Pandora app or refresh your web browser to notice the change.

I hope this helps. 🎧

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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