Web: Songs do not play after being selected

[playitagainred]

I just picked out  songs using my computer and the was sent start listening but nothing happens.

live chat please

Moderator's edit: Removed personal information, merged comments

[MariaPandora · Accepted solution]

Hi @playitagainred, welcome to the community!

I'm happy to help you here on the community but if you prefer to have a live chat with a support agent, you an start a conversation through our Help Center.

If you'd like to check them out, these are the different ways you can contact us with any questions you have:

1. Via email: you can create a message through our help center to contact our User Support team.
2. Live chat: you do have the option to live chat with someone from our User Support team which can be initiated through the help center. 
3. Via social media: Reach out to us through Facebook Messenger or @PandoraSupport on X (formerly Twitter).
4. Via the community: We are always happy to try and answer any questions here as well - you can create a new post, or find an existing post to comment on if it is related to what you are asking.

If you'd prefer to continue here on the community, please let me know if this is only happening on your iOS mobile device. 

Also, can you tell me more about what happens when you open Pandora? Does the app freezes? Does it seems to play but no sound comes out? Does it start playing and then stops?

Let me know!