Web: Unable to Play Pandora

[Riverbear9r]

I can’t click on any music and hear it. 

Moderator Edit: Changing title for clarity

[AdamPandora]

@Riverbear9r Could you tell me a bit more about what is happening?

Can you give an example of something you are attempting to play?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[BJ62 · Accepted solution]

I am listenening on my desktop, windows 10 on chrome

[TannerPandora]

Hi @BJ62! Welcome to community. 

I moved this thread over to our Desktop board to help keep things tidy. 

Happy to take a look. Can you tell me a little more about your experience? 

• Does Pandora not load on Chrome?
• If Pandora does load, is the web page unresponsive?
• Do you receive an error message? If so, can you let me know exactly what it says?
• Do you have the same experience when using a different web browser, such as Firefox?
• Do you have the same experience when using the desktop app?

In the meantime, I would recommend trying the troubleshooting steps for Chrome on Pandora's help page. 

Let me know how it goes.