Windows App: Trouble loading Pandora

[spudskater48]

Hello,

I did a computer update and recently got this screen when opening my Windows desktop app. I cannot find a solution to support my problem on the site. Any help would be appreciated!

We're having trouble loading Pandora. Try disabling any ad blockers and refreshing this page. If that doesn't work, please visit our help page. If problems continue, try clearing browser cache and storage by clicking here. This will cause a logout.

Moderators edit: Changed title for clarity.

[TannerPandora]

Hi @spudskater48 

Welcome to community! Sorry to hear you're having trouble with the Pandora desktop app.

Based on the error message you're seeing, it sounds like the Pandora app is having trouble loading properly. I'd be happy to help look into this with you.

Could you let me know a few more details about your setup?

• Make and model of your computer
• Is your computer connected to the internet through Wi-Fi or an Ethernet cable?
• Are you able to listen to Pandora normally from a web browser on the same computer, or do you experience a similar loading issue and message there?

Thanks for your help!

[spudskater48]

It is an HP EliteBook and is connected to Wi-Fi. I am able to listen in the browser (Chrome) with no issues.

[AdamPandora]

@spudskater48 Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!