cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Windows: Desktop App Won't Stay Minimized

GRAY_CPA
Local Performer

Pandora app will not stay minimized while it is running.  Other than just dragging it out of the way, anybody have a thought

 

mod edit: changed title for clarity

Labels (2)
0 Kudos
7 Replies

TannerPandora
Moderator
Moderator

Hi @GRAY_CPA Thanks for being part of community! 

Would you mind sharing a bit more info. 

  • A Mac or Windows computer?
  • On the desktop app, could you let me know the version currently running. If you need help with this, let me know. 

To clarify, when you minimize the app, does it pop open right away or does it play for awhile before reopening?

Thanks for the help! 🎧

Tanner | Community Moderator

- Let's share music in the Playlist Swap

0 Kudos

GRAY_CPA
Local Performer

It is a Windows PC.  Running Windows 10 Enterprise Pandora Version 15.0.3.0

Minimizes and opens immediately.

0 Kudos

TannerPandora
Moderator
Moderator

Thanks for the info @GRAY_CPA - I've asked our User Support team to start a trace on your account. 

If you haven't already tried some troubleshooting, let try these steps:

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still having issues, try uninstalling and reinstalling using the following steps:

  1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
  2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

Let me know how it goes. 

 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

0 Kudos

GRAY_CPA
Local Performer

Tried both of the above and its a no-go.  Thanks for trying.

0 Kudos

TannerPandora
Moderator
Moderator

Thanks for trying @GRAY_CPA - I'm going to pass your info along to our engineers for further investigation. 

Thanks for your patience in the meantime. 🎧

Tanner | Community Moderator

- Let's share music in the Playlist Swap

0 Kudos

whawn
Local Performer

Here it is, well over a year later -- and the problem persists.  Bleh.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @whawn. 👋

Sounds like you were able to run through the troubleshooting steps here but are still having issues. Sorry to hear that.

Could you help by providing a little more info for me to share with our engineering team?

  1. Make and model of your device;
  2. Mode: Desktop or Tablet?
  3. Network (Wi-Fi or 3G/4G/LTE);
  4. Pandora version (under Pandora Settings on the bottom left);
  5. Windows version & build;
  6. Are there any error messages? If so, what do they say?
  7. Are you able to stream Pandora normally through a web browser like Chrome or Firefox?
  8. Also, are you running a Preview Build of Windows? If so, are you in the fast ring or slow ring?

Appreciate your help with this. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos