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bad sound

69927viadelsur
Local Performer

all of a sudden the sound on pandora is like muzak the vocals are very low and music not great  what happened?

5 Replies

TannerPandora
Moderator
Moderator

Hey @69927viadelsur Thanks for posting to community. Sorry to hear that. Unfortunately, I wasn't able to reproduce this on my end. 

Can give me a little more info about what's happening?

1. Are you listening from:

  • A Mac or Windows computer?
  • Our website, or the desktop app? If you're listening from our website, what browser are you using?

2. Is this happening on a all stations or a specific one?

Thanks for the help. 


Tanner | Community Moderator

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@PandoraSupport

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marlon
Local Performer

porque no tengo aseso el pandora 

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hey there, @marlon. 👋

Sorry to hear that you're having trouble accessing Pandora.

A member from our User Support team will reach out to you via email soon to help with your Pandora account. 📬

Thanks for your patience!

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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MrT
Local Performer

Did you ever get your poor sound figured out? I too have the same issue. I have reinstalled the app several times on my iPhone. I pay for premium service and using on Mac also. Going to cancel and switch to something else if this sound quality is not fixed. 

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AlyssaPandora
Community Manager
Community Manager

Hi, @MrT. 👋

Sorry to hear that you're having trouble with the sound. 

To clarify, you're experiencing poor sound quality on both your iPhone and Mac? 

Are you using a web browser or the desktop app on your computer?

Also, are any error messages popping up?

Is there any distortion? Does this occur with all songs or just certain songs?

Let me know. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

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