All my account information is correct but all my collection of my music over the past 15 years is not on this account
how can I find or retrieve my music collection and playlists
Moderator Edit: Changing title for clarity
Hi @1999Gradywhite, welcome to the Pandora Community!
I checked the account linked to your Community Profile and I can see several stations and collected music on that account. It also looks like that account used to have a different email address and on the previous email address there's an empty account.
Could you confirm that's the account you are logged in with the email address linked to your community profile?
You can find the active account by:
If that is not the correct account, scroll down and select Sign Out. Then log back in with the email address linked to your community profile and your Pandora password.
Let me know what you see.
Are you still having trouble? Looks like you're back to listening on your Pandora account.
I can understand how frustrating that is, @1999Gradywhite. There is a idea for restoring offline content in our Ideas Board, feel free to give it a vote by clicking on the heart.
Thanks for listening, we appreciate your support! 🎶