When I select artist-only mode, the station repeats the same songs some liked in the same order and fails to introduce anything new into the mix. Recently, I've noticed I don't have the option to, unlike a song. When I attempt to unselect the thumbs-ups, it automatically reselects itself.
Moderator Edit: Edited title for clarity
@Knndy330 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
Lastly, can you please do me a favor and try and reproduce this once more?
I'd like you to take a screenshot of the first 5 songs that always play in the same order, and then send that in a reply to this message.
Thanks for working with me on this. 🤝
@AdamPandora I am using an iPhone 11 Pro Max Pandora application downloaded to the phone. Taking pictures would be a bit tedious because the same songs don't play back to back, but after thumbs downing a song a very few songs later, the song that was thumbs down somehow begins to play again. This error is happening with the Nicki Minaj station. I recently added a new station Rotimi, playing it on my phone through the Pandora application. Whenever I close the application, say for example, I'm driving to my destination playing the Rotimi radio and then arrive. I close the pandora app, and when I start the pandora application again, no matter how long a day, two days, a week, etc. The station plays the same songs again as if it's on a Spotify like playlist. Sometimes I have to skip several songs to make new ones appear in the song list.
Hi @Knndy330! Thanks for the follow up.
Sounds like two separate issues are occurring. The first, songs that you've thumbed down are continuing to play on the station. The second, songs are repetitive on your Rotimi and Nicki Minaj Radio stations when in Artist-Only mode.
To further investigate both of these, we'll need to gather more specifics about the tracks that are playing.
Can you please provide the following:
In the meantime, I've enabled a trace on your account to help us better understand what is happening.
Thanks for your continue patience and help.