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Artist's Monthly Listener Count Not Updating

namsun
Underground

Hello

I am curious in regards to the Top Artists monthly listeners chart. Does the monthly listeners update daily (like Spotify)? How often does this number update? Some artists keep the same number of Monthly listeners for days.

Thank you!

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@namsun Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

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6 Replies

AlyssaPandora
Community Manager
Community Manager

Hey there, @namsun. 👋

Nice to see you around the community space.

Could you share a screenshot of the Top Artists chart that you're viewing?

Let me know and I can take a look. 🎧

Alyssa | Community Manager
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namsun
Underground

Hi. Thank you. @AlyssaPandora 

So "JIMIN" of BTS released an album 2 weeks ago, and his monthly listeners are stuck at 13.Jimin pandora.PNG

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AdamPandora
Community Manager
Community Manager

@namsun Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

namsun
Underground

Thank you @AdamPandora

I really appreciate how attentive you and Alyssa are!

I have another inquiry, similar to the original one. Another member of BTS is also stuck at 141 monthly listeners. I myself do not know if this number is accurate. His profile is https://www.pandora.com/artist/5/ARhncgJdtbjf2m9

I still would like to know how often these numbers update (Daily, weekly, monthly), Thank you!

 

V (BTS) - Pandora profile.PNG

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namsun
Underground

hello @AdamPandora  @AlyssaPandora 

Just wanted to follow up on my inquiry above.

Another member of BTS monthly listeners seem to be updating very slowly (currently at 320), while other BTS members are above 30k. Is this number accurate? Please confirm. His profile is https://www.pandora.com/artist/5/ARhncgJdtbjf2m9

 

Thank you

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AdamPandora
Community Manager
Community Manager

@namsun We really appreciate your taking the time to let us know. I've forwarded this to the people who take care of the collection. We'll look into it ASAP.