Certain songs won’t play

[bxuhxe]

Certain songs on my playlist won’t play. I tried playing them individually as well and there is no audio. The time will count and it’s playing but there is no audio. Once I skip the song there is audio again

[AdamPandora]

@bxuhxe Could you tell me a bit more about what is happening?

Is it always the same songs that don't play?

If so, please send me:

• the name of the playlist they are on
• the names of the tracks that do not play

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Jeana918]

This same thing is happening to me! 

[MariaPandora]

Hi @Jeana918 , welcome to the community!

Can you tell me a bit more about your device?

• What is the make and model?
• What happens when you open Pandora?
• Is there an error message (if yes, what exactly does it say)?

Also, if this is happening with specific songs, can you write me back with the following?

• The name of the station or playlist where this occurred.
• The titles of the tracks.
• If they were stations, were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts?

Let me know!