cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Content disappeared after subscription expired

punkroxy84
Local Performer

I had playlists downloaded for offline listening and then these playlists just disappeared from my account. Has anyone else had this happen? Can it be reversed?

Moderator Edit: Edited title for clarity

Labels (2)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@punkroxy84 It looks like your Pandora Premium subscription has expired, which is why your Premium content disappeared.

The ability to access that content is only possible when your account is upgraded to Pandora Premium.

To resubscribe to Pandora Premium, you can go to this page.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

0 Kudos
3 Replies

AdamPandora
Moderator
Moderator

@punkroxy84 It looks like your Pandora Premium subscription has expired, which is why your Premium content disappeared.

The ability to access that content is only possible when your account is upgraded to Pandora Premium.

To resubscribe to Pandora Premium, you can go to this page.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

awakeinseattle
Local Performer

I was on family premium plan. Dad deletes me from plan. is there a way to restore and transfer my playlists to mu own account?

0 Kudos

AdamPandora
Moderator
Moderator

@awakeinseattle It looks like you created this Pandora account on 4/3/2022.

If you were previously on a Premium Family plan subscription, then your account was likely registered under a different email address.

To regain access to your previous collection, you will need to sign in using that other email address, and then resubscribe to Pandora Premium here.

If you run into any issues with this, you can contact our support team directly for assistance here.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos