Content disappears when Premium Access ends

[Isabellasacona2]

I can't even get to qny of my Playlists they don't show up

Moderator Edit: Edited title for clarity

[AdamPandora]

Always happy to help, @AshleySugarbee.

Thanks for being a part of the community! 

[alyoob]

My thumbs up playlist is also missing. Could I get that restored?

[Rob1952]

I spent over a month creating a collection, Playlis, of 463 songs from country to rock ‘n’ roll. Suddenly, this collection disappeared. I’m trying to find out a way to fix this problem on Pandora’s website but they don’t offer any help there. Has anyone else experienced this problem and been able to fix it?  Is there someway to reach Pandora to have them fix his problem? Any help anyone can offer would be greatly appreciated. 

[AdamPandora]

@Rob1952 I moved your post over to this existing thread: Content disappears when Premium Access ends

To clarify, it looks like your account is upgraded to Pandora Plus. Customized playlists are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to create customized playlists.

When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to customized playlists.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

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Contacting Pandora support:

For future reference, check out this thread for instructions on the various ways you can get in touch with our support team: How to contact customer service?

Hope this helps! 

[whte_rabbit]

i recently add albums to my collection and after one playthrough all the albums i added vanished an when i searched for them it shows them added but again theyre not listed

[AdamPandora]

@whte_rabbit I moved your post over to this existing thread: Content disappears when Premium Access ends

To clarify, it looks like your account is set up with the free service. The ability to listen to songs on demand and add them to your collection is only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to listen to those albums on demand.

When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to the albums you added to your collection.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

[c2c]

Hi Adam,

My name is Clint. I created a playlist yesterday and today I don’t see it. The name of the playlist is “clean music “. Can you help me recover it?

 Thanks.

[AdamPandora]

@c2c I moved your post over to this existing thread: Content disappears when Premium Access ends

To clarify, it looks like your account is set up with the free service. The ability to listen to listen to your custom playlists is only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to create and listen to that custom playlist.

When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to the playlists your created.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps!