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Deleted my collection

Gonjohn666
Local Performer

So this morning I found out my entire collection of downloaded songs was removed and im having trouble downloaded songs again as well. I've had premium for a few years and had a very large collection of music that is now gone. 

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TannerPandora
Moderator
Moderator

Hi @Gonjohn666! Thanks for posting.

The Pandora account associated with your community profile is not upgraded to a paid subscription, and has not been upgraded in the past. 

Sounds like you may have another Pandora account under a different email address. I've gone ahead and created a support case for you. One of our User Support agents will be reaching out via the email associated with this account to follow up. 

Please be on the look out for their email. 


Tanner | Community Moderator
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