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Deleted thumb ratings reappear as "thumbed up on undefined"

chouse
Underground

I deleted a bunch of thumbed up songs I had on several stations. I just noticed they all came back, but now it reads "thumbed up on undefined". How do I remove these thumbs up

 

Moderator Edit: Edited title for clarity

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

Pandora Update 02/19/20:

Thank you to everyone who has reported this issue.

Our engineers are aware and are currently investigating.

We appreciate your patience in the meantime as they work to find a fix. 🛠

Adam | Community Moderator

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78 Replies

AdamPandora
Moderator
Moderator

@chouse Would it be possible to send me a screenshot of what you are seeing?

Also, what are the names of the stations these thumbs were removed from?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Hunter212
Local Performer

Same thing happened to me, I have 8 thumbed up songs on undefined that I had previously deleted.

AdamPandora
Moderator
Moderator

@Hunter212 Would it be possible to send me a screenshot of what you are seeing?

Also, what are the names of the stations these thumbs were removed from?

Thanks for the help with this!

Adam | Community Moderator

Let's share music in the Playlist Swap

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chouse
Underground

chouse_0-1603249107288.png

 

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AdamPandora
Moderator
Moderator

@chouse Thanks for sending that over.

I checked in with our engineers about this, and they have requested if you can check to see if those thumb ratings still show up in the mobile app as well?

They can also be found when navigating to your profile.

If you do not have a mobile device with the Pandora app installed, no worries.

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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sklugie
Local Performer

I am experiencing the same issue. They also appear on the mobile app.

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AdamPandora
Moderator
Moderator

@sklugie To clarify, do they also show as Thumbed on undefined?

Would it be possible to send me a screenshot of what you are seeing?

Thanks for the help with this!

Adam | Community Moderator

Let's share music in the Playlist Swap

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chouse
Underground

Screenshot_20201021-151516_Pandora.jpg

Screenshot_20201021-151507_Pandora.jpg

 Here is how I see it on the mobile. When I drill down to the thumbs, they appear blurred.

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Hunter212
Local Performer

Screenshot_20201021-160026_Pandora.jpg

 This is all I see when I click on the 8 thumbs up in the app. I can't tell which station they're from cause they're all blanked out for some reason.

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AdamPandora
Moderator
Moderator

@chouse Thank you for sending that over.

I went ahead and created a ticket with our engineering team, and have passed along your information.

We appreciate your patience while they investigate this. 🔎

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@Hunter212 Thanks for confirming that with me.

I have passed along your information to our engineers as well. 

Keep an eye on this thread as I will provide you all with an update when I hear back from them.

Thanks for your patience in the meantime! 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

piper11
Local Performer

Same thing happened to me recently.

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AdamPandora
Moderator
Moderator

@piper11 Thank you for reporting this.

I have escalated your feedback over to our engineers so they can further investigate.

Thanks for your patience as they look into this. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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peeteee
Local Performer

Hello, 

My Profile displays over 1,311 Thumps Up designated songs, all are Thumbed on undefined; how can I delete these?Thumbed on undefined.pngThank you,

 

peeteee

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AlyssaPandora
Moderator
Moderator

Hey there, @peeteee. 👋

I moved your post over to this existing thread as you're experiencing a similar issue: Deleted thumb ratings reappear as "thumbed up on undefined"

Our engineering team is aware of this issue, and they're working on it. I've shared your feedback with them on an internal ticket we have open for this. 

Appreciate your patience during this process. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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bobstrenger
Local Performer

I started an account back in 2008 and recently decided to give Pandora another try, but my music interests have largely changed since then. I read through all the posts about clearing thumb ratings, which all pointed back to the same solution, but it's not the same case for me because I deleted all the stations I had. So there's no way I can see to follow that solution. I can see a list in my Profile called Thumbs, but neither the Mac app, web or iOS app show any option to delete via that method either. How can I un-thumb or clear the thumb history altogether? Remember, I deleted the stations, so I have none currently, but the Thumbs list has 46 thumbed-up songs, defining the recommendations Pandora keeps making, which are not what I listen to now. Thanks

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AdamPandora
Moderator
Moderator

@bobstrenger I moved your post to this thread since you are running into a similar issue: Deleted thumb ratings reappear as "thumbed up on undefined"

Our engineers are aware of the issue with thumb ratings not disappearing from the Thumbs Up list showing up on your profile.

I have escalated your feedback over to them as well so they can take a closer look.

Thanks for your patience in the meantime as they work to find a resolution. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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NKG839
Local Performer

How can I remove all the thumbs up songs listed in my profile? 

Logged in via web browser-

- Four of the songs are listed as "Thumbed on Instrumental Folk" but I don't have an edit button available from the browser on this station to remove them.  I do not see any songs listed as thumbed up under the station in the mobile app - it states " You have not thumbed any tracks for this station".

- All of the remaining songs, which are quite a few, are listed as "Thumbed on undefined".

I see the same list in my iOS mobile app under my profile.

Thanks!

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AdamPandora
Moderator
Moderator

@NKG839 I moved your post to this existing thread: Deleted thumb ratings reappear as "thumbed up on undefined"

It looks like you are running into two separate issues:

Deleted thumb ratings reappear as "thumbed up on undefined"

Our engineers are aware of the issue with thumb ratings not disappearing from the Thumbs Up list showing up on your profile.

I have escalated your feedback over to them as well so they can take a closer look.

Thanks for your patience in the meantime as they work to find a resolution. 

+++++++++++++++++++++++++

Deleting Thumbs Up ratings on your Instrumental Folk station:

I launched your account on web, and those 4 Thumbs Up ratings do show in your Instrumental Folk station - to delete them, hover your cursor over the 3 dots on the right side of the track, and click. 

Then select Delete.

Screen Shot 2020-11-24 at 10.00.54 AM.png

 

Let me know if this helps. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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