I deleted a bunch of thumbed up songs I had on several stations. I just noticed they all came back, but now it reads "thumbed up on undefined". How do I remove these thumbs up
Moderator Edit: Edited title for clarity
So I on my all thumbs up'd songs have Misery Business by Paramore there but it SHOULDN'T be there. I never use the thumbs up thing only thumbs down. I can't find the station it could have happened in at all. How to I get rid of it?
Hi there, @Krh. 👋
Thanks so much for posting about this.
Can you please send me a screenshot of exactly what you're seeing when you notice this?
To take a screenshot on an iPhone 8 (or earlier) or an iPad or iPod touch:
To take a screenshot on an iPhone X:
I look forward to hearing back! 📲
Any update on this. I just deleted all my stations and trying to delete my 6.1K thumbs-up but having the same issue. It's time for me to reset my Pandora so if this aint fixed soon I'm jumping ship and I have been with Pandora for a very long time.
It’s not allowing me to delete thumbs. It’s saying they are undefined. Why is there even thumbs to begin with! If I wanted another station, I would add it to my collection.
In both the desktop and Android app under "My Profile", it shows I have 477 songs under "Thumbs Up". How do I delete some of these songs? I already know how to go to a Station or Playlist and delete a song but that won't work because some of the "Thumbs Up" songs are no longer in a Station (I deleted a bunch of Stations).
An example of a song I want deleted is "A Portrait Of" by Sorority Noise.
So please tell me how to delete these. Thank you.
Hi, @tommyant. 👋
Thanks so much for sharing your experience on the Pandora Community. Sorry for any inconvenience this has caused.
To keep everything organized, I moved your post over to this existing thread as your issue is related: Deleted thumb ratings reappear as "thumbed up on undefined"
Our engineering team is aware of this issue. We have an internal ticket open for this issue and I've shared your information with them.
Thanks for your patience while they work on this! 🎧
I'm another user who needs thumbs deleted which are now listed as "thumbed up on undefined". I have about 2000 thumbs like this. In my case, these are songs my son thumbed up while listening to Pandora on our smart tv, which I didn't think would be a problem at the time. But when I deleted his stations, the thumbs up still remain and now I can't play thumbprint radio without hearing his songs which is unacceptable to me. I have a been a Pandora Plus subscriber for many years, and this is unacceptable to me.
Please inform your engineers that users need a fix for this! I believe there is an open ticket on this -- please have it escalated. It is unintuitive that deleting a station won't delete the thumbs associated with it. Users like me have carefully built our thumbs collections over years, and it should be a priority to give us tools to manage them.
I am in the same boat as @SquareRoot. My profile has 449 thumbs up, every song listed "Thumbed on undefined". I'd like to have 0 thumbs up (and 0 thumbs down) to start over. Why is this thread marked as solved? It's not solved at all.