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Duplicate stations keep getting created

tracy75
Local Performer

I listen to a station daily and every time it adds another station of the same thing.  How can I stop this from happening.  I just deleted 8 Soft Rock Radio stations from my list.

Moderator Edit: Edited title for clarity

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30 Replies

TomzBoss302
Underground

Screenshot_20240520_130122_Pandora.jpgit happened again. Both say over 100 like songs,  so no idea which is which. 

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AdamPandora
Community Manager
Community Manager

@TomzBoss302 Thanks for sending that over.

I've added your feedback to the ticket we have open with our engineering team regarding this issue.

Thanks for your patience in the meantime.


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anova1794
Local Performer

Agreed- still happening for me

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AdamPandora
Community Manager
Community Manager

@anova1794 I do see you had multiple stations created for Alabama Radio.

I've gone ahead and removed the duplicate stations that were created.

In the meantime, I have also passed your feedback along to the engineers who are looking into this issue.

Hope this helps!


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JosefR
Opening Act

It's been almost 2 years, why hasn't it been fixed yet?

Josef Roesler
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Liquidsource
Underground

There is no bookmark on the iPhone app. The stations that keeps getting added are affecting my thumbprint station. It’s ruined it actually. 

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AdamPandora
Community Manager
Community Manager

@Liquidsource I definitely understand your frustration and am happy to help look into this further.

What is the name of the duplicate station that got created?

Can you please send me a screenshot of what you're seeing as well?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.


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Liquidsource
Underground
This has been an issue with several users. Each one has a different station thats added. So why would a screen shot be helpful since it’s not an isolated issue? The issue is that stations are added to my list that I’ve never added, in the past. I delete them and they reappear. I cannot provide a screenshot because it’s noticeable on my car stereo while driving.
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AdamPandora
Community Manager
Community Manager

@Liquidsource I'm happy to help look into this further, however I will need you to provide me with specific examples.

Can you please let me know the names of the stations that are getting added to your collection without you manually adding them on your end?

Thanks again for working with me on this.


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TimTheEnchanter
Local Performer

I get this a lot with my smart speaker.
The worst thing is when trying to clean up the duplicates and you accidentally delete the original which you have been curating for months or years. I with the Alexa interface was more hesitant to create new stations.

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Liquidsource
Underground

Upon commenting the issue has disappeared. Literally back to what it was years ago. Reliable. The station was Jimmy Cooks and the devices were pioneer avh-4500 nex and iPhone 15 pro. Thank you for whatever magic wand you waved. It worked. 

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