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Error Message: This Station is Currently Not Available (Account originally created in AU/NZ)

drgold
Local Performer

I have the same problem like others here. Since moving back to the USA I haven't been able to use Pandara and I've been wondering why my wife's account didn't have any issues. Would you be able to do your magic for my account as well so I can enjoy Pandora again? 

Moderator Edit: Edited title for clarity

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75 Replies

Yenny
Local Performer
  • This station is not currently available, please choose any other station instead ..  this is happening for all station.

I deleted all my station list .. cause none play , no new stations play. None play 

iPhone 14

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AdamPandora
Community Manager
Community Manager

@Yenny Sorry to hear that. We've made a small change that should help. Please try again and let me know how it goes.


Adam | Community Moderator
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CIGG
Local Performer

My account was set up in Australia and I have since moved to the US.  I am certain I have used Pandora since moving to the US, but not in some time.  Now when I try to play anything on my android, or desktop, I get messages saying there is nothing on that station to play, or that they station is unable to be played right now.  I see similar posts where a tweak has been made to accounts to allow playing, maybe mine needs a tweak also?

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AdamPandora
Community Manager
Community Manager

@CIGG We've made a small change that should help. Please try again and let me know how it goes.


Adam | Community Moderator
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CIGG
Local Performer
Perfect, I now have tunes.  Thanks you!

AdamPandora
Community Manager
Community Manager

Happy to hear it, @CIGG. 😎

Enjoy the music!


Adam | Community Moderator
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Redback12
Local Performer

I’m having the same issue. Can you please assist? Thank you!

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MariaPandora
Moderator
Moderator

Hi @Redback12, welcome to the community !

Sorry for the trouble. We've made a small change that should help. Please try again and let me know how it goes.

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Redback12
Local Performer

Thank you! That change did work and stations were playing. I went to sign up for premium and they stopped working again. I tried to cancel premium but it still doesn’t work. I would prefer to pay for premium if I can. Thank you!

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AdamPandora
Community Manager
Community Manager

@Redback12 Unfortunately, in order to resolve this, you will first need to cancel the subscription you signed up for, and we will then need to set your account back to the free service.

Once your account is set up with the free service, you can then resubscribe through our website.

To cancel your current subscription through Apple, check out the instructions on this page: Manage subscription: Apple (iTunes)

Let me know when you have canceled your subscription, and I will be happy to further assist you from there.


Adam | Community Moderator
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Redback12
Local Performer

Hi Adam, thanks for your reply. I have cancelled my subscription. I will wait for the all clear from you guys before I try to sign up again on the website. Thanks for your help!

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AdamPandora
Community Manager
Community Manager

Thanks for taking care of that, @Redback12.

We have made an additional change on our end that should now prevent that error message from appearing again.

You can now resubscribe through our website here.

Hope this helps!


Adam | Community Moderator
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tmhibbo13
Underground

Hi there. I’m having the same problem with my account. It is telling me that my station is currently not available. This seems to be occurring since a recent update. 

I have tried logging in and out. Can you please help me with this. Thank you

Moderator Edit: Merged comments

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AdamPandora
Community Manager
Community Manager

@tmhibbo13 What is the name of the station this is happening with?

Additionally, can you please send me a screenshot of what you are seeing?

Thanks for working with me on this.


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tmhibbo13
Underground

IMG_1033.png

hi this is the image that is showing and it happens for all of my stations

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AdamPandora
Community Manager
Community Manager

Thanks for following up, @tmhibbo13.

Unfortunately, in order to resolve this, you will first need to cancel the subscription you signed up for, and we will then need to set your account back to the free service.

Once your account is set up with the free service, you can then resubscribe through our website.

To cancel your current subscription through Apple, check out the instructions on this page: Manage subscription: Apple (iTunes)

Let me know when you have canceled your subscription, and I will be happy to further assist you from there.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.9.24)
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