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Full Thumbs Up list doesn't load in profile

grady8781
Local Performer

I'm having trouble loading my thumbs up list on Windows 10Capture.PNG as well!

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AdamPandora
Moderator
Moderator

Pandora Update 03/03/22:

Hi everyone! 👋

We recently made a change to limit the number of thumbs displayed in your Profile from the web and mobile devices so the Thumbs up count may not match the total number displayed.

If you'd like to review your Thumbs in greater detail, you can find them in each stations backstage page.

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Music + Podcasts

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64 Replies

grady8781
Local Performer

Capture.PNG

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AdamPandora
Moderator
Moderator

@grady8781 What browser do you currently use to stream Pandora?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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rastatech
Local Performer

This same thing is happening to me. I have 1012 songs in my thumbs-up list, yet I'm only shown a few dozen. When I get to the bottom of the list (which is different in different browsers, yet always around the same place, give-or-take a few songs), it just shows me the "loading" circle, forever. I've left the tab up for days on end and it never changes. Screenshots included below

FireFox 

Thumbs up problem in Chrome 

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AdamPandora
Moderator
Moderator

@rastatech It sounds like the issue may be related to the network you're using to connect to Pandora, as I was unable to reproduce this on my end.

Please try connecting your device directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

  1. Shut down your device completely;
  2. Unplug your modem and router, wait one full minute, and then plug them back in;
  3. Wait five more minutes to allow the modem and router to fully boot back up;
  4. Turn your device back on and try Pandora again.

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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indyrover
Underground

Can't delete persistent thumbs from deleted stations

My wife was using my Pandora account for a period of time.  She started multiple stations and thumbed up a bunch of songs.  I have since deleted those stations, but the thumbs up remain.  I can see them on my iPhone app, but not not the web version.  Songs are chosen for me based on these thumbs up and it's really annoying.  It defeats one off the things that is really good about Pandora.  I cannot delete the individual thumbs up because the stations where they are created are gone.  Is there a solution for this besides starting all over with a new account? Perhaps there should be functionality to delete thumbs up from the each users profile section?

AdamPandora
Moderator
Moderator

@indyrover Can you please do me a favor and send me a screenshot of where you are seeing those thumbs up ratings still?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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indyrover
Underground
[cid:BEAEC07E-36D1-473F-8016-53A4BAB0CDF9-L0-001][cid:057FE246-FBE5-4275-94B8-DF3D7DE7FC20-L0-001]

Sent from my iPhone
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AdamPandora
Moderator
Moderator

@indyrover It doesn't look like your image came through.

In order to attach an image, you will first need to open this Community thread in a browser.

You can then click on the camera icon located in the Reply box:

Screen Shot 2021-10-04 at 8.39.40 AM.png

Thanks again for working with me on this.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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indyrover
Underground

Please see pics below 

85E22AB3-6155-40C2-A3CC-4B1E86FE1773.png

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AdamPandora
Moderator
Moderator

@indyrover It looks like only one image was added to your message.

Did you attempt to add additional screenshots?

To clarify, when you tap on THUMBS, do you see thumb ratings that should no longer be there?

Can you please send me a screenshot of that if so?

Thanks again!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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indyrover
Underground

there is no option to add an image.

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AdamPandora
Moderator
Moderator

You should be able to add an image, @indyrover.

Make sure you are accessing this thread from a web browser.

Check out my message above for instructions on how to do so.

Thanks again for your help with this.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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indyrover
Underground

None of these thumbs belong.  I can't delete them.IMG_5981.PNG

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sandlijm
Underground

I open my Thumbs Up list in my profile and noticed that I only had 91 of my 632 song that I was able to view. Can you help in restoring that list?

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AdamPandora
Moderator
Moderator

@sandlijm Please send me two screenshots of what you are seeing:

  • One of your profile showing 632 songs in your Thumbs Up list
  • One where it only shows you 91 of those tracks

Thanks for the help with this!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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sandlijm
Underground

pandora.PNGMy thumbs up shows 632 but when I scroll all the way down to search to see if I have a specific song on my list, my list only goes down 91 songs. It does not physically say "91", I counted

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AdamPandora
Moderator
Moderator

@indyrover Sorry for the delay on this.

I have created a ticket with our engineering team so they can help look into this further

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

Thanks for following up, @sandlijm.

I have added your feedback to the ticket we have open with our engineering team regarding this issue.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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indyrover
Underground

AdamPandora,

 

Thanks for assisting!