Full Thumbs Up list doesn't load in profile

[grady8781]

I'm having trouble loading my thumbs up list on Windows 10 as well!

[grady8781]

[AdamPandora]

@grady8781 What browser do you currently use to stream Pandora?

Let me know.

[rastatech]

This same thing is happening to me. I have 1012 songs in my thumbs-up list, yet I'm only shown a few dozen. When I get to the bottom of the list (which is different in different browsers, yet always around the same place, give-or-take a few songs), it just shows me the "loading" circle, forever. I've left the tab up for days on end and it never changes. Screenshots included below

FireFox 

Thumbs up problem in Chrome 

[AdamPandora]

@rastatech It sounds like the issue may be related to the network you're using to connect to Pandora, as I was unable to reproduce this on my end.

Please try connecting your device directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes!

[indyrover]

Can't delete persistent thumbs from deleted stations

My wife was using my Pandora account for a period of time.  She started multiple stations and thumbed up a bunch of songs.  I have since deleted those stations, but the thumbs up remain.  I can see them on my iPhone app, but not not the web version.  Songs are chosen for me based on these thumbs up and it's really annoying.  It defeats one off the things that is really good about Pandora.  I cannot delete the individual thumbs up because the stations where they are created are gone.  Is there a solution for this besides starting all over with a new account? Perhaps there should be functionality to delete thumbs up from the each users profile section?

[AdamPandora]

@indyrover Can you please do me a favor and send me a screenshot of where you are seeing those thumbs up ratings still?

Thanks for working with me on this. 🤝

[indyrover]

[cid:BEAEC07E-36D1-473F-8016-53A4BAB0CDF9-L0-001][cid:057FE246-FBE5-4275-94B8-DF3D7DE7FC20-L0-001]

Sent from my iPhone

[AdamPandora]

@indyrover It doesn't look like your image came through.

In order to attach an image, you will first need to open this Community thread in a browser.

You can then click on the camera icon located in the Reply box:

Thanks again for working with me on this.

[indyrover]

Please see pics below 

 

 

[AdamPandora]

@indyrover It looks like only one image was added to your message.

Did you attempt to add additional screenshots?

To clarify, when you tap on THUMBS, do you see thumb ratings that should no longer be there?

Can you please send me a screenshot of that if so?

Thanks again!

[indyrover]

there is no option to add an image.

[AdamPandora]

You should be able to add an image, @indyrover.

Make sure you are accessing this thread from a web browser.

Check out my message above for instructions on how to do so.

Thanks again for your help with this.

[indyrover]

None of these thumbs belong.  I can't delete them.

[sandlijm]

I open my Thumbs Up list in my profile and noticed that I only had 91 of my 632 song that I was able to view. Can you help in restoring that list?

[AdamPandora]

@sandlijm Please send me two screenshots of what you are seeing:

• One of your profile showing 632 songs in your Thumbs Up list
• One where it only shows you 91 of those tracks

Thanks for the help with this!

[sandlijm]

My thumbs up shows 632 but when I scroll all the way down to search to see if I have a specific song on my list, my list only goes down 91 songs. It does not physically say "91", I counted

[AdamPandora]

@indyrover Sorry for the delay on this.

I have created a ticket with our engineering team so they can help look into this further

Thanks for your patience in the meantime!

[AdamPandora]

Thanks for following up, @sandlijm.

I have added your feedback to the ticket we have open with our engineering team regarding this issue.

Thanks for your patience in the meantime!

[indyrover]

AdamPandora,

Thanks for assisting!