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Anything longer than 4 1/2minutes long is cutting off and goes to the next tune!
I'm paying for premium subscription and I feel I should be hearing the complete song even if it's longer than 4/5 minutes. I was listening to Credence Clearwater revivals rendition of I Heard It Through The Grapevine, yes the 11 minute version and it cut off after 4. 5 minutes. What's with that? This has happened several times with other longer tunes. We've tried different ways of listening on different devices and it's the same problem!
VERY DISAPPOINTING! Please fix this. I'm considering not renewing my subscription
mod edit: changed title for clarity
Hi there, @Mac1shops. 👋
Sorry to hear that longer songs are cutting off during your listening sessions.
How are you listening when the song doesn't play fully?
Let us know so we can take a deeper look for you. Thank you for your help with this. 🎧
Hi @Mac1shops
I'm happy to report this to the appropriate engineering teams for further review and investigation. Can you please confirm the make and model of your TV.
Thank you!