Missing collection after signing into new device

[Satrull]

How do i get my thumbprint, collections, playlist & stations back after a phone upgrade? 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Nataliedanielle It looks like you may be logged into the wrong account on your new phone.

Your account with all of your favorites and playlists is likely registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Spaccie01]

Started new setup and stations cause truly a lover of music but had a great many picked and had to get a new phone.  So I signed back in to Pandora but see none of my old choices. 

Any help for me to get them back would be awesome thank you. 

[AdamPandora]

@Spaccie01 I moved your post over to this existing thread: Missing collection after signing into new device

It sounds like you may be logged into the wrong account on your phone.

if you remember the email address associated with your original Pandora account, I recommend signing out, and then signing back in using that email address.

In the meantime, I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[mitzymcctyson]

I can not get my pandora plus on my new android s24+. Nothing from pandora transferred' none of my play lists or stations. I have had it for so long, don't remembe passwords or user name. Please send suggestions and how to fix this to xx@

Moderator Edit: Removed Personal Info

[AdamPandora]

@mitzymcctyson I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!