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Missing collection after signing into new device

Satrull
Underground

How do i get my thumbprint, collections, playlist & stations back after a phone upgrade? 

Moderator Edit: Edited title for clarity

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38 Replies

Dkr
Local Performer

Bought a new phone, all my tunes are gone. I've signed out signed nothing.

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AdamPandora
Community Manager
Community Manager

@Dkr I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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niyastankova
Local Performer

My premium subscription expired because I changed my credit card. Now all my collected songs are gone. How can I get them back ? 

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GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Hi @niyastankova 👋

I've moved your post onto an existing thread under Missing collection after signing into new device.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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stillertwin
Local Performer

the station i saved are not saved when i go back on with the andriod and web version?

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AdamPandora
Community Manager
Community Manager

@stillertwin I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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stillertwin
Local Performer

Thanks. There still figuring it out

Soutinefaccinto
Local Performer

Dear Pandora, when i bought a new phone i lost my play lists and most of my downloaded songs. Can you restore them ?

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AdamPandora
Community Manager
Community Manager

@Soutinefaccinto I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

ttc
Local Performer

Just got a new phone, and transferred all my apps over to the new phone from the old one. I logged into my account and none of the stations I listen to are there. Is there a way to recover my stations that I spent years building? 

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AdamPandora
Community Manager
Community Manager

@ttc I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Vik
Local Performer

Got new phone now almost all my stations are gone.

Still have old phone logged out of both and back in and old phone has all the stations, but new phone doesn’t.  Also pay for premium and account says premium, but heard an advertisement.

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AdamPandora
Community Manager
Community Manager

@Vik I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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25knots
Local Performer

Hello, I switched phones and lost all my thumbs up and station list. I moved from android to iPhone if that matters. Years of hard work on all those thumbs and I hate to lose them.  Thanks.

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AdamPandora
Community Manager
Community Manager

@25knots It sounds like you are logged into the wrong account on your new phone if you are seeing a different list of stations/playlists.

I recommend signing out of Pandora, and then signing back in using the email address associated with your original Pandora account.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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lin1713
Local Performer

I purchased a new phone. After downloading the app and signing in, none of my playlists or stations are in my profile/collection. How can I recover them?

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AdamPandora
Community Manager
Community Manager

@lin1713 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

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dljhsvv
Local Performer

Can sign onto account on desk top but my collections are missing.  My collection is still on my iPhone.  How can they be retrieved to my computer?

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TannerPandora
Moderator
Moderator

Hi @dljhsvv

Welcome to community!

I've merged your message with an existing post: Missing collection after signing into new device 

Looking closer at the account associated with your community profile, it appears that you may have another Pandora account under a different email address. The account you're writing in from has not been logged into since 2010.

I've gone ahead and escalated your post to our User Support team so that they can assist you further with this. Please be on the look out for their email.

Thanks for patience!


Tanner | Community Moderator

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@PandoraSupport

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