Hi @Alissawertz,
Thanks for the follow up. I checked your account on web and see a pretty extensive list of tracks under your Songs collection. The missing online tracks may just be happening on your Galaxy device.
Looping back to your offline content for a second, unfortunately, since offline is personalized to your device, there is no way for us to restore any content that has been removed. You'll need to download any tracks, albums or stations you'd like to listen to in offline once again.
Since you'll need to redownload your offline content again, I'd like to first try some troubleshooting steps, that will clear any cached data on your Galaxy and give you a fresh and new connection with Pandora. Hopefully, this will help avoid this issue again in the future.
You can do this with the following steps:
- Open your device Settings
- Tap Apps
- Scroll down to find Pandora
- Select Storage
- On the storage details page tap Clear Data.
After these steps have been completed, you should be asked to log into your account again.
Once you're back in, please check the tracks in your Songs collection and try downloading your offline content once again. Let us know if you're continuing to have trouble.
In the meantime, I've gone ahead and passed along your experience to our engineering team for review.
Hope this helps.
