My Collection will not open

[Jane06]

My collections will not open. Why did they change this?!

[TannerPandora]

Hi @Jane06 Thanks for posting and sorry for any trouble with My Collection on your device.

To help further investigate, can you tell me a little more about your experience?

• The make and model of the device you're using when this happens.
• When selecting My Collection is the app unresponsive? Does it freeze?
• Can you share a screenshot or picture of what you're seeing when you run into trouble?

You can include a screenshot or picture directly in your response on community. Be sure to open a mobile or web browser when doing this. Responding to an email notification will not include a photo.

Thanks much!