My collection disappeared after downgrading to free service

[orngesweater]

My entire collection is gone I’ve had it for years and I opened the app one day to find them all gone the only thing still there are songs I’ve liked and radio stations I’ve collected which is like 6 stations I had a lot of collected songs and now they’re just gone why?

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@orngesweater It looks like your Pandora Premium Family plan has expired, which is why your Premium content disappeared.

The ability to access that content is only possible when your account is upgraded to Pandora Premium.

For more information about that, I'd recommend contacting the primary account holder, or asking them to reach out to us directly.

After taking a look, I can see that they did resubscribe, however they have not added you back to the plan yet.

Hope this helps clarify. 

[Mymusicisgone]

So my subscription canceled since I could not pay. Now I'm here with my dog who is dying and I needed to hear my playlists and they are gone. Account is still there but no playlists no songs I downloaded.  Is it true I can't get them back until I renew my subscription? If so then all those months years I paid mean nothing huh? Thanks

[AdamPandora]

@Mymusicisgone I moved your post over to this existing thread: My collection disappeared after downgrading to free service

When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium.

In the meantime, you will have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety.

You can resubscribe through the Pandora website. 

Alternatively, you can also unlock complimentary sessions of Premium by searching for a song or album and pressing Play. Then your full collection, including any playlists, will be visible again.

Let me know if you have additional questions.

[Mamawilbur32]

Hi Adam. I am considering switching from a family premium plan to pandora premium student. If I do this, will all of my playlists and stations disappear? Please let me know how I can downgrade to a premium account without losing years of content! 

[AdamPandora]

@Mamawilbur32 No - none of your collection will be lost if you switch from the Premium Family plan to an individual student plan.

Just make sure when you resubscribe, you are signed into the same account.

Hope this helps clarify.