I was able to upgrade back to my family plan and all my collection disappeared and I can't readd them😭😭😭 Super stoked to have my family plan back!!
@ravynblayze6 It sounds like you may have multiple accounts set up if you are now seeing different content in your collection.
I will have someone from our support team reach out to you privately via email to help look into this further.
Please keep an eye out for their message.
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It's the same account, it's weird cause I can add new songs to my collection that weren't on my others I already had but when I try to readd the ones that disappeared after I upgraded it says song added but it won't actually add it. Thank you for your help I'll keep an eye out! 😁
Happy to help, @ravynblayze6!
>>Check out: The Listener Lounge: March 2024
>>Visit New Music: Picks of the Week (04.15.24)