My pandora Shuts off after a few minutes ,any ideas how to fix

[raymirtimer]

My pandora shuts down after about 2 minutes of playtime  how can I fix this

[AdamPandora]

@raymirtimer Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Havamarie]

I am having the same problem. Most of the time the app shuts down completely when my screen shuts off. And sometimes it's random. It has been doing this since 4/22. Please help me! 

[AdamPandora]

@Havamarie Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝